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Hope I have put this in the right place. I recently ordered an item from a company that mostly builds their own products. I find if you buy something from them paying say £300 then the product is of a standard that it would cost at least £100 more with a brand name. The item was listed under their own name but when it arrived it was a branded product and with the lower price it is not as good as I expected based on my earlier comment. I have also found it cheaper elsewhere. I have contacted the company but the time of year could be delaying their reply. Could anyone advice what the position is.