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Vodafone have recently charged me for going over my myfi data allowance without giving me notification that I am about to exceed my allowance as they have done before via the app for the device. I have now been billed for £245 for over using me device without my knowledge. I spoke to the complaints department today who have told me that they can reduce the bill by £44! and that I should have self managed my allowance by checking my app despite me telling them that the app is not working. They pointed out that my bill will increase due to late payment (I refused to pay ) and that my details are now with the bailiffs! I found that I am not the only one with the problem when I searched online this afternoon I found that I am not the only one with the problem. Apparently its in their contract to advise their customer that they are about to go over their allowance. Can someone advise or tell me if this the right way to approach the problem and if so how should I go about it. I did find a link for this but the post wont let me add it as I am new. Thank you
I received three separate private parking tickets through the post. (£60 paid within 14 days, £100 within 28 days, £110 paid after 28 days for each ticket.) I appealed to POPLA on the basis that this was a recent change in conditions at the site where previously; parking time was based on from getting a ticket to getting back in the car, and new conditions were from point of entry to the car park to point of entry by ANPR and that the recorded excess times were only 28 seconds, 6minutes 56 seconds and 2minutes 12 seconds respectively. I got three separate cancellation notices all stating: "You will be aware that a Parking Charge Notice was issued to you recently. We can confirm that this charge has now been cancelled." Later we received three more parking tickets with exactly the same date and times as the original notices but with new reference numbers. I did not appeal these tickets as I thought the company had simply made an administrative error. I then received three separate letters from a debt recovery agency chasing a further increased amount (£160 each ticket). I rang the agency to inform them of the cancellations and they asked me to send them proof. I sent copies of the cancellations. This is the reply: The site in question is subject to terms and conditions, which are stated on signs throughout the area. Those signs state that all drivers must make a valid payment to park. On the dates in question, no valid payment to park was made and a PCN was correctly and legitimately issued as a result. PCN's xxx, yyy and zzz have all been cancelled. They were sent out with the incorrect location on in error. A cancellation letter was sent, and then the correct PCNs followed (aaa. bbb and ccc) which are still open on our systems and no appeal has been received by our client. The cancellation letters made no mention of why they were being cancelled or that new ones would be issued. Can anyone advise me of where I stand? thanks in advance.