I was left stranded last night on the A4, one of the main archeries into London, after my car broke down at 19:00 on the inside lane of the A4, near Hogarthroundabout, causing a major traffic hazard.
The advisor told me my call would be a prioity, due to the circumstances and I was informed that I would be recoved within an hour. Two and half hours, I was still there until another garage I contacted recovered me (the short story).
No customer services department to speak to, or anyone skilled to understand my frustration. I have been told if I cancel my membership I will not receive my money back.
Has anyone been in a similar situation and can anyone advise how to get a refund?