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  1. I'm writing on behalf of a colleague who was recently falsely accused of hitting a pedestrian when they were leaving their place of work. The initial incident happened on day 1. The pedestrian walked in front of another person's car, while not paying attention to where they were going (using MP3 player) the person braked, however they did impact with the bumber. They got up, spoke to the driver, who identified themselves as working here, said they were ok and continued on their way. The folloowing day they returned with a loose description of the person that hit them, asking for names and car registration details. The person was wrongly identified. The pedestrian then went to effectively blackmail my colleague, demanding £400 or they would lose their no claims bonus. Having no knowledge of the incident, they refused. The pedestrian took her registration details, and solicited the help of one of the no win no fee accident claim companies in order to lodge a claim for damages. This is despite the car being a different make, model and colour to that which was involved in the accident. My colleague's insurance company, The AA, called her to find out more details. After suffering stress because of the claims against her, the member of staff who had been involved in the incident came forward, saying that they were unaware of any proceedings and considered it to have been a near miss. They have since handed the investigation details to their own insurance company who are investigating the claim as they believe the damages for injury are false. this investigation is currently ongoing. The AA have since wiped my colleague's previous 5+ year no claims bonus, regardless of the fact that the allegations were both false, and the correct person had come forward. Information that has been supplied to them. Her insurance is due to be renewed at the end of this month, and is currently at an amount she cannot afford, of £3000. Is there any recourse that my colleague can take against her insurance company, both because of the stress caused and to secure her no claims bonus? Many thanks, Kev
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