Hi guys, my very first post here so feel free to wade in with any comments or suggestions..
I purchased a persommin new build in june and paid for the turf to be laid in the back garden.
I was told it was very recent so stay off it for a month.
Two months later the grass looked good but the ground underneath was so wet and spongy that simply walking on it leaves deep dents.
I asked the landscapers to look and they said "yep, you need a land drain, it's boggy".
So I took this up with the persimmon site manager who got really irrate and said the landscapers had no right talking to me etc etc.
He blamed the 'rain' and said to just wait.
A few weeks later and no improvement
I wrote to the regional head office and within a week the site manager was back to look.
Still quite curt and short he said I'd bought a standard residential build and couldn't expect the world
- I actually bought a 3 bed detached and it cost me everything I've ever saved.
I have a 1 year old baby and not once have I been able to allow her on the garden which was one of the reasons for choosing this plot!
eventually the landscapers were back to put in a french drain.
They rotavated the existing turf into the soil,
dug a trench (french drain?)
and then relaid turf afterwards.
It's been 6 weeks since and the turf looks great.
BUT, the ground is still spongy underfoot.
Not as bad as before but still to the point of leaving dents.
I really have no idea what to do or who to approach next.
It's so stressful and incredibly difficult trying to deal with them now I've actually handed over my money!
Any advice or comments would be great.