My wife made a group booking with Expedia for travel arrangements for a group of people, herself included. She did this by phone and during the booking the operator at the Expedia end made a couple spelling mistakes in names. He was advised of this, not once but several times during the conversation, spelling the names phonetically so that he would understand. At completion of the telephone booking he then sent an email directly to us confirming the booking while he was still on the phone. The names were still spelled incorrectly and when told of this he said it would be OK as he would rectify this. This didn't happen and on asking Expedia to amend the spellings they tried to charge me £40 a name. I told them of the correct spellings being given and they took around 3 weeks to listen to the taped conversation where they told me that the operator had spelled out the names and had an affirmative response to them. I replied that after this time the correct spellings were given before such time as the booking was confirmed. In fact I know the names were correctly spelled as both myself and my wife were present taking time to properly go through everything as they pulled the same trick on us last year. Anyway, the representative mailed back telling me that she had listened to the recording again and agreed that "a name" had been correctly spelled out by us and they would take the first hit for a £40 amendment charge but we would have to pick up another £40 for the second name change. Now I know that both names were corrected at the same time, one after the other. I have asked them to provide a copy of the recording but they are using the DPA to charge me £10 for this. As far as I can see, using the DPA, now that they have personal records relating to this transaction they are responsible for amending the details to show the correct spelling once it has been made clear to them. As a third party agent I guess they are responsible to altering the details sent by them to the airlines or other agencies without charge. I think it's a legal obligation. Would I be correct in this? Further, since I don't want to unnecessarily spend the tenner getting the copy of the recording do I really have to provide evidence of the mistake they made in order to progress this any further. What legal action could I mount against them for failure to correct the details and I also need to know if they are required to send me the recording, even if I fail to pay for it. It's a bloody mess that a company such as this should employ people whose first language is obviously not English. They could avoid such mistakes happening in the first place.