Hi, I'm new to this.
BREIF:
I am a university student (Claimant) with learning difficulties and purchased a dictaphone last year in August from a disable student education supplier (Defendant).
However in March the it become faulty. I wrote several letters to the firm (including a letter of rejecting goods) who ignored them.
I then rang them up and they were abusive and rude, however I managed to get to to arrange for them to collect the dictaphone.
They then collected the Dictaphone the next day on the 14th of June 2012 in front of a witness and collection receipt provid