Showing results for tags 'myparcel'.
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I have had the experience from hell over the last week and a half in trying to get an electrical item delivered which i sold on ebay. Things started going wrong from the off, booked courier through myparceldelivery.com, which was city link, took a day off work to wait at my fathers address for the pickup the idea being easier to collect from my fathers address no stairs etc and 30kg item. They didnt turn up , spoke to myparcel live chat who apologised said driver turned up and spoke to me and i had arranged alternative transport lol. (at this point i must have been mad to continue).live chat man continued to say they could arrange alternative pickup in 2 days from ups which i declined, instead my father kindly drove the oven to the nearest depot, since this point there have been 5 failed deliveries to the receiver the last being where the receiver was told the package had been badly damaged, he said he would still like to check if they could redeliver, he was expecting delivery the next day, of course they didnt turn up. I rang myparcel to find out what was going on, same live chat man said he would call me the next day when he had contacted the delivery depot to find out what was happening. 5 oclock the next day nothing heard so i ring him, to be told they still havent got back to him ' extremely unusual for them not to respondl' bla bla bla, at this point i just want my oven back wherever it is and it is friday 5.30, i somehow get through the automated city link customer service line to speak to someone after half an hour, she said from her records item damaged delivery to be returned to me etc, she said she would ring the depot to find out what damage was at my request, after 10 minutes or so it turns out they cant find it in their storeroom ! so it is down as lost. i would be very thankful for some advice on how i should proceed, i sold it for 500 pounds, didnt insure it etc, am i likely to be compensated if it turns up damaged or it is actually lost? myparceldelivery should be ringing me tomorrow but probably wont
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