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  1. Good Morning, I'm seeking some advice/direction from you for my mother following my fathers death in 2014. Her mortgage started in 2002 and was called a Natwest Foundations Mortgage, it was effectively an arranged credit line that allowed you to borrow up to the value of the property and pay off extra amounts when suited. Natwest withdrew this product and started locking peoples money in, there was widespread complaint online about this. At this time from research, many customers moved to other products offered by the bank however my father insisted he was staying on the product. Still to this day that mortgage is in place, it reached the 14 year term in 2015 and has rolled on a SVR extension for 3.5 years... I have drafted for my mother with her consent, the issues that she has with her mortgage. Some advice and direction would be greatly appreciated. Issue 1 - Natwest Payment Protector sold as Life Insurance with Mortgage Foundations Mortgage Account taken in 2002 – This was done 100% at home by an Natwest advisor called XXXXXX XXXXX. We have hand written letters that were included in the SAR that show this. Natwest say that they have no records to indicate he ever worked within the company. I feel this is crucial to my complaint as XXXXX XXXXX completed the mortgage with myself and husband at home and advised us on everything. We were advised we had to take a life insurance product called ‘Natwest Payment Protector’ in order for the mortgage to go ahead. From the beginning of the mortgage up until my husband’s death in July 2014, we were led to believe that the Natwest Payment Protector was Life Insurance on the house. It is proven that this is what we believed as when my husband had his first heart attack in May 2008, he contacted Natwest to try and freeze the account. At no point did he use the Natwest Payment Protector whilst sick, which is apparently what it was for! We both were led to believe this was Life Insurance. At this point, I am upset that Natwest did not inform us what this product actually did - If they had, it would have covered the payments whilst he was sick and also would have made us aware of the product they had mis-sold at a time when we could have done something about it. This has had a huge financial effect on myself. Natwest have produced after many letters to the bank, a document with my husbands signature agreeing to the costs and benefit of the NatWest Payment Protector… This was not signed by myself nor do I believe my husband signed this understanding what it was he was signing – I stress, the Natwest advisor forcibly made us take this product as part of the ‘deal’ and this product was ‘Life Insurance.’ Issue 2 - Failing to supply information under SAR My initial SAR request was handled carelessly and was to say the least, incomplete. It was missing huge amounts of information and the majority of what was sent was not legible. I complained about this and specifically requested it to be resent as well as information pertinent to the mortgage to be sent. Following this second request – there is still clearly information missing. Issue 3 - The original mortgage agreement/contract and terms and conditions Despite two subject access requests being submitted a Natwest complaints handler has informed me that – quote ‘A further search has been completed by the Mortgage Operations Centre and they have been unable to locate a copy of your original mortgage offer’. I find this un-acceptable and ask on what grounds this mortgage is enforceable under the CCA between 2006 and 2016? Further to this, despite two subject access requests and specifically asking via letter to the Chief Exec’s office on more than one occasion Natwest have failed to supply the original ‘Terms & Conditions’ of the mortgage. Nor have I been supplied a reason as to why these are not available. In fact, since asking for this information shortly after my husband passed away in July 2014 I have not seen any paperwork produced by Natwest that form an ‘agreed mortgage contract’ nor an ‘agreed credit arrangement’. Issue 4 - Status of mortgage agreement during the years 2002 to 2018 leading to issues surrounding compliance of the CCA in 2006 and FCA Regulations at the ‘supposed’ end of term. My understanding from recent research is that this mortgage is a pre-2004 First Charge Mortgage that was unregulated when put in to place in 2002. 2002 – 2006 Between these years the mortgage should have complied with the CCA, however from research it seems like the £25,000 barrier stops this from being required… In the Natwest supplied SAR upon opening the loan, I find it very convenient that there is a column entitled CCA (Consumer Credit Act) – marked with ‘NO’. I would like this explained to me as the bank deemed this important information to record however I was never informed of a regulatory body nor law that would be/become important… Is this a fair relationship? 2006-2016 Between these years the CCA was amended significantly and as this loan is a pre-2004 first charge mortgage, from my understanding it was subject to compliance with the CCA between 30th March 2006 and 21st March 2016 when the mortgage becomes regulated by the FCA – see PS17/6. During this period, several compliance failings occurred however two of which I feel are significantly important: Failure to send NOSIA – At no point was a specified notice of sums in arrears sent, by trawling through statements I can see that this should have happened several times. The first of which took within the 2006 onwards period is May 2008. Failure to do this would make the agreement 'unenforceable' until notice is given. Failure to send Annual Statements – None sent. Failure to do this would make the agreement 'unenforceable' until notice is given. During this period of time, my husband had passed away and I was completely unaware that the bank had these obligations to me. Further to this, I made several complaints via telephone and in branch as I didn’t even have access to my mortgage account online. Furthermore – I still don’t have access to this online now! (August 2018) Issue 5 - Product Extension Concerns June 2015 – August 2018 (Taking into account FCA Regulations enforced on 21st March 2016) It is my understanding that the verbally agreed extensions following the ‘supposed’ end of term mortgage are subject to the rules and regulations of the FCA now. This loan extension and all monies paid on this ‘extension’ should have been a ‘Regulated Mortgage Contract’ and there should be certain paperwork in place, such as a Loan Contract, Terms & Conditions, Key Facts, Annual Statements etc. There have been serious failings by the bank to comply with FCA regulations during this period. ----------------------------------- Thank you for any advice and direction in advance.
  2. Hi I wonder if someone can help me? Last week I decided to fill out an online form with Lloyd to check if I had any PPI on any of the products I used to have with them. The products they had listed were, credit card, loan, over draft and mortgage to which I ticked all just In case. I’ve had a letter back to say “thank you for contacting them with your concerns over your mortgage payment protection, and I should fill out the form they have provided me”. They also added my mortgage account number ( this mortgage was paid back in 2016). I’m assuming I did have MPPI on my mortgage which is why I have received this letter. I’m shocked as I didn’t even know I had it. A couple of years ago I went through my statements to see if there were any Payment protection payments on my mortagsge but couldnt see anything obvious which is why I’m shocked that I did actually have it. Had either myself or husband fell out of work I wouldn’t have claimed. Can anyone please advise me on how MPPi works, has anyone had any success with claiming back? I am thinking I should SAR them to see exactly what they hold for me. Thanks in advance
  3. Hi all I've started a complaint with Santander about my mis-sold MPPI. We were FTB's in April 2009 and being the cautious person I am asked the IFA doing our mortgage about Income Protection. Low and behold we ended up with MPPI the only covered the mortgage payment and the house insurance not a penny more up to the value of £750, not what we asked for. However I did not pick on this at the time and it only came to light recently while sorting though some old paperwork and came across the policy document. This is where I finally read the small print properly. I've sent back the MPPI questionnaire to Santander only to be told my claim is with the IFA not them as they didn't sell the original policy. ( They took all the payments for 2 years though ). The IFA is no longer trading which they informed me in the letter and have suggested that I may have a claim through the Compensation Scheme. I think I'm being fobbed off. Any help as to how to proceed would be great. I have the original policy letter from them and all bank statements showing payments etc. Regards Ed
  4. Currently have a case with the FSCS that i am trying to do myself Started as something else but they wrote to ask for details of a mppi policy . I am now trying to find information to submit to them but going round in circles. Have been told by solicitors the cheque was made payable to Commitments but sent to the broker (who is declared in default with fscs) Neither ourselves, the mortgage company nor the solicitors have any further details regarding policy numbers etc. as it was all done by the broker. Interestingly i had a call followed by a letter from a Commitments earlier in the year (which i still have) saying to fill in the attached form. The form attached was for a Middleton solicitors. A further search of Commitments gives me several addresses for them in the past 2 in Shrewsbury 1 in Redditch, 1 in Huntingdon . The original Mortgage Payment Protection was NOT on the mortgage keyfacts but the total advance provided to the solicitor and the solicitors completion statement included a £2500 for MPP. This was the fee the solicitors confirmed as a cheque to broker. Are these companies one of the same? ie is the company we paid the £2500 to from our total mortgage figure the same company that were encouraging us to use Middleton Solicitors for a fee of 30% + vat? I declined this and asked them not to contact me again. There is a policy number on the pre-printed claim form. Could this possibly by the original number? Anyone had anything similar?
  5. Hello, A few years ago a company called Loancheck and a firm of solicitors, Watson's from Llandudno, carried out an audit on my mortgage. as probably many on here already know, those two organisations are no longer in existence. Recently I dug my file out on this old mortgage (redeemed in 2007) to try and piece it all together from the information I have. I have some paperwork but not all documents from the file Watson's had created for my case. One of the key documents missing from my files is the actual mortgage agreement. I'm not sure if it is in the Watson's file as it appears that Watson's were having difficulties in getting requested documents from the Skipton. The latest dated copy of a letter from Watson's to Skipton I have (dated 2008) refers to earlier dated letters reminding the Skipton that certain documents had been requested before. I have requested my file back from Mr Watson (phoned the Solicitors Regulatory Authority who advised I write to him via them as they would forward the letter on to his personal address), but as yet I have not had a reply. One of the few issues that Watson's did mention was the the possibility of mis-selling of MPPI. I don't know whether Skipton replied to Watson's regarding this. I did have MPPI on the mortgage. I have come across a letter from Skipton sent to all MPPI customers confirming this. The letter said, "as your insurance premium is paid with your mortgage", therefore it would appear that it was a front loaded single premium mortgage. I also have a copy of the original Enquiry Form from my meeting with the salesperson from the Skipton where it clearly states that I was self-employed. In short, I didn't know I had MPPI at the time I took the mortgage out, I don't have a copy of my loan agreement (to see exactly how much the MPPI was) and I don't have access to the documents that Skipton sent to Watson's after my SAR request. As I said however, I do have a letter from Skipton's confirming I had MPPI and a copy of the Enquiry form clearly showing I was self-employed. I am in the process of writing to the Skipton to request a refund but am unsure as to how much to put in for the claim. In the absence of knowing specifically what the amount was, is there any other way of knowing how much MPPI would be included in a monthly mortgage payment? For instance, would there be an industry standard £MPPI to every £100 monthly mortgage repayments made? If there is, or amounts within certain parameters, then at least I could calculate a reasonably accurate figure. Or should I send the letter stating that I intend to claim, without an amount mentioned in the letter, ask them for a copy of my loan agreement (although knowing that they were reluctant to send me this in the past), and wait for the response from Skipton? I hope all that makes sense. Regards
  6. Hi everyone, my good lady wife is to be made redundant at the end of the month. We have MPPI and the only condition of claiming is that she has to have an active jobseekers agreement. My cousin has just started claiming JSA, and they're already sending her on a 5 day 9-5 training course. The wife is paranoid that they are going to send her on these courses to teach her how to do joined up writing, send emails or whatever, but if she doesn't claim JSA will she still be sent on them? We'd be happy to just have the MPPI coming in as it's the equivalent of what she's be earning so we're no worse off. Secondly, she currently works part-time due to childcare commitments - will they be ok with her only looking for part-time jobs that match her current hours within reason? Thirdly, if she does eventually have to go on one of these courses, how does it work around childcare requirement? Our 5 year old won't be able to make his own way home from school! Obviously I work full time so I'm out of the equation. Apologies if I've missed anything obvious - and if this has been asked before just point me in the right direction. I've searched the forum till I'm blue in the face I cant see this has been asked before. Cheers all BL
  7. In 2008 my wife and I were told that we had to have PPI for our mortgage. At the time I was self employed and told that I needed Legal and General's Mortgage Payment Protection Insurance as well Mortgage Payment Insurance which both had an 8% interest rate. The advisor and company are now not trading - does this mean I have no claim?
  8. Hi There Apologies to ask and I normally keep everything but I am unable to find my policy summary for a MPPI i have had on a mortgage with Halifax since 2003. Would anyone be able to help me and let me have either a copy of the booklet or the policy summary. Many thanks in advance.
  9. Since 1997 we have had MPPI and it's been found that it's not suitable for several reasons. We have gone down the road of the FOS but they say we can't claim against the advisor that sold it. 'As the business sold you PPI before 14 January 2005, and it was not a member of either GISC or MCCB, we cannot consider a complaint against it. But you may be able to complain against the underwriter of your PPI policy ( the insurance company that actually provided the cover). So there is a limitation but you don't always need to go back to the point of sale, or at least that is what they are saying? Any thoughts?
  10. Hi, am new to this forum and would really appreciate some advice, sorry if its confusing Paid off Coventry BS mortgage in May 2007. We've just received an annual statement from them (October 2012) showing how much we have paid in MPPI, which it says we took out with them in November 2007 paying a monthly premium of £23.87. Coventry says in the letter the policy is underwritten by Aviva. At the same time (November 2007) i applied for life insurance with Aviva who we have endowment policies with. They checked my medical records and i was accepted and began paying my monthly premiums of £23.87. I have recently written to Aviva about this, as yet no reply. I wouldn't have taken out MPPI and Life Insurance Cover at the same time so is it possible there has been a mix up somewhere? Any help very gratefully received. Forgot to say, this is the first correspondence from Coventry about this, when i rang them they still had our old address on their system.
  11. I've sent everything to the advisor and they deny any fault. They have gained details from previous employers without consent and it's not correct. It was the employer at the time the mortgage was taken out that they have gained information from. It also seems that on each payment made the advisor has had a cut of that but it's very much played down. The advisor was told about past agency work and that self-employment could happen at any time due to the nature of the industry and planning a business. What can I do? Surely the advisor and the company I worked for have no right in disclosing my information without my consent and it should be accurate.
  12. Took out a mortgage in 2001 with Northern Rock. When the mortage was taken out they told me I had to have life cover for the term of the mortgage, which I did (and still have) It's a decreasing one. Once all the mortgage stuff had gone through I got a letter from the Solicitors with my completion statement in it. On this statement there is a MPPI premium on it of £2835.00.???? I can't find anything in my Northern Rock stuff saying anything about it. But it is there in black and white on my Solicitors letter. How do I find out where this money went to? As It was added to my mortage and can I claim it back. I do recall asking my broker at the time why it was on there and he said it was something I had to have.???? I have since moved mortgages. Thanks
  13. Hi everyone, New today, first post Sorry but it is a long one but to explain.... Back in 2001 I was a self- employed butcher and took out a mortgage, with my wife, with Abbey National. After paying off an extra 15k on the outstanding mortgage and 3 years later my business lease was coming to an end but as I didn't want to renew the lease, I wanted to buy a new business. Abbey would not entertain my request for equity release even though only 35k was outstanding on my mortgage (the property cost 120k in 2001). This is when my problems started. Having been a customer of HSBC both personal and business, I approached them for a business loan. They knew my banking history, and was told that, yes, they would lend me the money, 40k,on a mortgage, but I had to move the my mortgage from Abbey to them even though it was at a higher rate of interest. They said I would have to have MPPI Life, at £55 per month, but my wife was turned down for this on medical grounds.Still not really sure on what grounds they were. At that time my business was a limited company, but the landlord of the lease on the new business would not let us proceed until the business became a partnership. So that was done going through all the right channels. When the landlord decided to increase the annual rent by £8500 in 2010 and after going through some difficult times with the recession,we sold the business, sold the house, paid of the mortgage and relocated. Then wondered if I had been mid-sold PPI. Wrote to the bank giving my reasons why I thought this. * We were not told the policy was optional *It was not made clear that we could shop around *That the cover was on my life only although the loan was in joint names which I felt would put me at an unfair disadvantage. *Being self employed we were not told about the exclusions relating to unemployment cover. Received a acknowledgement within 4 weeks and a letter why I had been turned down 4 weeks later. Quite difficult to understand but briefly what they said was that the policy was not a PPI but a Mortgage Protection Plan that was designed to pay a lump sum assured in the event of death during the term, and that the level of cover reduces over a fixed period of time and that the amount payable is equivalent to to the balance outstanding on a capital repayment loan. Therefore being self employed would have no bearing on my ability to make a claim. Don't really know if I had a valid claim in the first place now I have since closed my account with HSBC. Fed up to the back teeth with them
  14. Short version. Took out a mortgage with Nationwide in 1997 using an IFA. Recommended to take out insuranceI with a company now owned by Aviva. It does not cover what we need and was linked to that mortgage in 1997. It was still being paid until last month and the mortgage was changed in 2003. At the time we had no idea it was linked to the mortgage and thought it was an income protection plan that would benefit us but it doesn't cover any self-employment and the broker was told that was the future plan and stability in work wasn't guarenteed.
  15. Wonder if anyone could help here? I was made redundant and had taken out an Mortgage Payment Protection Policy which will pay out for 12 months - directly into my bank account ( the insurers' policy to do this. ) I have been claiming Contribution Based JSA and this will be finishing in about 4 weeks' time. After that point, am I eligible to claim Income based JSA or will my MPPI payment be classed as income? It is to cover mortgage payments and other debts - credit cards etc , so I receive £700 per month. approx £550 of this is mortgage payment. Can anyone advise me if this is classed as part of my means tested income or not? I have no other income - no dependents etc.
  16. Hi Everyone, I need your help. I had a mortgage with Halifax in 2004 and started having payment problems because I lost my job. Halifax started harassing me with phone calls, demand letters etc - all what this did was stress me out, in the end I went for help at Citizens Advice Bureau who recommended bankruptcy, so was made bankrupt and the hosue was sold. At the time I was not able to think right of any insurance in my mortgage because it was included in my monthly payment. Having checked the insurance document, the Halifax Insurance Ireland Ltd should have paid for my mortgage during the difficult time of my unemployment, unfortunately this did not happen and therefore lost the house and all the money I had paid into it and the house was repossessed. Could someone please advise me on how to claim this back from Halifax.
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