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Hi there, I'll try and keep this short and sweet. Bathroom had a few cracks in floor when we first moved in, after 5 months it got so bad the tiles and grout are cracking off the floor, almost no grout left between the tiles. We reported it nearly 3 months ago but still it is not fixed. We have a 3 month old son and walking on the bathroom floor is not safe, and it's damp, smelly and mouldy. Someone came to assess it after about 2 weeks but we are now told (when we chase it up and can actually get in touch with someone with half a brain!) that the landlord refuses to pay for it, as it was fixed about a year before we moved in for the same thing, and that the insurance company who originally fixed it should pay. So the argument lies between the landlord and his insurer as to who should pay, and this has been going on 3 months, but still our bathroom is getting worse and wetter and smellier and damper! What rights do I have and is there anytihng I can say or do to get it done quicker? We continue to pay full rent and I am not happy! Can we request a temporary reduction in the rent or something? ANY advice welcome, thanks!