Hello and greetings to all at CAG, I moved eight doors down the same road (upsizing) and Hastings have upped my annual premium by £131.82. When I queried this I was told that the underwriter (Advantage) take into consideration additional risk factors, such as flood risk, proximity to main roads, crime levels etc, hence the increase. I consider this increase to be out of proportion because there is no difference risk-wise to the part of the road I previously parked in. The only difference is, in fact, one letter at the end of my postcode. I feel I have been stung by some generalised, presumably out-of-thin-air statistic generating at the hands of Advantage/Hastings Direct. My partner's car insurance premium (Aviva) did not increase at all so where does the 'increased risk statistics' come from exactly? I refute the increase entirely and don't see why I should be penalised for moving 62 yards, same side of the road, from xxxx 2AW to xxxx 2AN. I have written several emails to Hastings Direct and have escalated my query to a complaint; which has decidedly fallen of deaf ears because I received the same, generalised reply regarding risk-factors. Short of demanding a Hastings rep come to my road to see there is no difference re: risk between location of house A to location of house B, I've hit a brick wall. If anyone could tell me what else I could try I would be super grateful.

i was at work on wednesday when i received a call from my father saying my car and his car have been driven in to. A witness has come forward to say that he saw the tow truck which was still pulling a polo car and hiT several cars. The police were called to the incident as soon as my family was informed and 5 minutes later the truck was reported as stolen. This was my first car, infact my dream car i had only had for 2 months. I am insured with tesco and the owner of the truck is with axa. I reported it to tesco straight away and they have asked if i want to pay the excess or wait until liability is agreed i said i would wait. Not sure if this is the right thing to do. I phoned tesco today and they have informed me that they have contacted axa only to find the owner hasn't even reported it stolen :s how strange. When it all happened the owner had told the police to give the victims his insurance details so that they can claim from him!! I have a problem that when i took out my insurance i under valued it from 5000 to 4000 thinking that as i have added to the owners my car has lost value. This was stupid of me but i didnt know. Who decides the value for the pay out? Will they only give me what i wrote down? Will it do against the owners insurance? Is the owners insurance company meant to give me a valuation, i mean does it not matter if i put down 4000 as this was on my insurance? Does my insurance go up in price please help me im so confused!!

We all know that it is compulsory to have third party insurance for any motor vehicle you have on the road - and I do mean “on the road” whether being driven or not - and you will be vigorously prosecuted by the police if you don’t have it. We also all know that the police cars all have direct access to a national database which tells them immediately whether a particular vehicle is under cover at that instant of time. * Furthermore, we all think we know that companies that offer motor insurance are fine upstanding honest and fair examples of capitalism at its best. Well, forget that. Recent events have shown me that they can be on a par with banks - lying, conniving, greedy, and incompetent. * Fewer people are aware of what happens if an accident is caused by a driver who is not insured. How can the person who has suffered loss claim recompense? Just after World War 2, the Government of the day pressured the insurance companies into setting up a special company - the Motor Insurance Bureau (MIB) - to pay the due compensation which would be funded by a charge on the insurance companies proportionate to their premium income. The thinking behind this was that if the driver at fault had been insured then one or other of the insurers would be paying out, so a joint fund would be fair to everyone. It is now compulsory for the motor insuring companies to contribute and the victims of hit and run drivers are also covered. Apparently the cost of MIB to UK motor policyholders is £30 per annum each and every one. * What is even less well known is that MIB do not simply pay out compensation, they also take action against the uninsured driver to recover what has been paid out. That sounds reasonable on the face of it, and if done in a practical, straightforward, and honest way, who could complain? AH! but that's a big IF. Read on to see how I discovered the reality of how this organisation works. No, I was not driving without insurance, BUT …... When my daughter first passed her driving test and bought a small second hand Mazda Micra at the age of 18, we discovered that it was cheaper to insure it under my name with her as a named driver, than for her to be the main insured. The cheapest quote we found on internet comparison sites was from Quinn. That was in January 2009. In the August I happened to be driving the car when it was smashed into by another driver swerving to avoid a lunatic who pulled out in front of him. Fortunately no-one was injured and the lunatic's insurers paid up for the damage – the Micra being a write-off. We had a “free” hire car for a time for which Quinn issued a cover note. This company, based in Eire and now in liquidation, turned out to be an outfit to avoid. Of course it would be wrong to say that it was a front for the IRA; it just sounded and acted like it; strident female voices with a thick Irish brogue going at the speed and reasonableness of a machine-gun. They wanted more money for covering the hire car, they wanted more if my daughter drove it. But it was her car written off and she was already on the policy. No matter – more money. After some weeks my daughter bought a Clio and informed Quinn to change the insurance again. They issued a temporary cover note – and wanted more money. Why temporary? We wanted a permanent one for the Clio. They argued about the car being registered to my daughter but insured by me. OK the other way around, but they didn't like it this way. Why? “It's a rule we just made up.” Then on 12th November 2009 they issued a new permanent cover note – on the Mazda Micra which had by now been written off and SORNed. I later learned that it is illegal to insure a car under SORN. I rang and told them that this was no good, they couldn't insure a non-existent car, and I told them to re-instate the Clio. Just six days later my daughter was involved in a minor accident. The details are complicated and would take up too much space here. Suffice it to say the her car suffered very minor damage but the other had a badly crumpled front end and bonnet and was a write off. The police were called and decided two important things: that they could not apportion blame and (having consulted the database) that my daughter was insured. I rang Quinn later that morning and they again claimed that the Clio was not insured but the non-existent Micra was. They then reinstated the Clio but would not admit to a mistake. Four months later – February 2010 - my daughter was contacted by MIB (ah, got to them at last, now the plot thickens) who wanted to send their man to see her. So we welcomed him in and asked why he was involved. My daughter dictated a long statement explaining a) that she was insured, Quinn had made an error they would not admit; and b) she was not responsible for the accident anyway. The other driver claimed that my daughter had driven into her side but the photographs we had proved that it was the other way around. The MIB rep was sympathetic and understanding. He said he was “a middle man” in such disputes and that he needed my daughter to sign a form/agreement and he would take it with the statement and we would hear no more about it. I read the form/agreement and realised that it was ambiguous because in effect it gave MIB authority to act for or against the signatory. “Don't worry about that,” he assured us, “The position here is quite clear, but without your authority to act, we can't sort it out for you. Let us handle it and it will go away.” If he had been selling double glazing or something, I would have been dubious of such an assurance in the face of what was written, but this fellow was from a government instigated organisation, a national body essentially controlled by statute. Surely he wouldn't be lying through his teeth and conning us? ! Oh yes he was ! Some months later, when we thought it had “all gone away” we received a letter from the MIB's solicitors demanding nearly £6,000 (actually the first letter may have indicated less than that but the figure escalated over time, now being over £6,000). They had, without further contact with us decided that my daughter was not insured and was responsible for the accident, flying in the face of police decisions taken on the spot. They had proceeded to pay £300 to write off the other car, nearly £3,000 for whiplash injuries which I don't believe for a second, and close to another £3,000 for legal costs. These are rip-off merchants with the same ethics as banks – never give a sucker an even break! The propaganda says “the MIB recognise that the innocent victim has rights of full legal redress once fault is proven. This assumes that the MIB's own claims criteria are met “ but obviously they don't believe in bothering to prove fault and their claims criteria are as described above. There followed a lengthy correspondence in which I proved that the other driver had misreported the accident and she was responsible. They had a letter from Quinn claiming that the policy had “lapsed” on November 12th and I proved that this was a lie, but it is far easier to take on an impecunious student than a crooked insurance company, so earlier this year they issued county court proceedings for summary judgement. My daughter had to hire a solicitor to enter a defence and apply for Legal Aid, but before we had a decision on that and with only three working days notice, we had to go to court on October 3rd 2011 with a hastily hired and briefed young barrister. The barrister for MIB just took the line that my daughter had signed the form/agreement which gave them authority to do as they damn well please (he didn't actually use that term but it amounted to that) and so she had no basis for a defence of any merit – which is what has to be proven to avoid an actual trial and obtain a summary judgment. He used the letter from Quinn and the other driver's claim about the accident, without mentioning that both had been proven untruthful, and suggested that the police would not have been bothered to prosecute an uninsured driver (!! a laugh a minute this guy!) He also claimed that the MIB rep had offered my daughter the chance to get legal advice before signing the agreement. Fortunately our barrister had absorbed enough info to parry him and show that there were a number of issues that had to be addressed before any definite decision could be made. She pointed out amongst other things that the Witness Statement mentioning the suggestion of legal advice was signed by someone who was not present, so how could she know? [in fact, no such suggestion was ever made] She told the court, as I had previously told MIB, that we intended to force Quinn in as co-defendants so that they could be challenged on their refusal to take responsibility. The judge wasn't hoodwinked either and she asked in detail about the statement that the MIB rep took before declaring that there were issues for a trial and even said that there was a possibility of misrepresentation. So now we have to drag the Receiver for Quinn into the case and prepare for a trial. My own expectation is that Quinn and MIB will eventually come to some agreement. If Quinn had not been so stupid and oppressive in the first place they would have had to pay nothing, now they will pay at least half of the claim, maybe all of it. The morals of this story are: Never trust an insurance company Never give them even a paper-thin chance of dodging their obligations Never trust the Motor Insurance Bureau Never sign an agreement without legal advice Never mind what verbal assurances are given, it's what written down that matters

Hello... Please can someone direct / help me... My girlfriend took out motor insurance on 1st Oct '10 with a company. We input the correct details online and they even called her and confirmed the policy (with a small price increase) But, they have since been sending demands for documents to the wrong address. They have input her house number & phone number wrong onto their systems, so she never got the requests and subsiquently they have cancelled her policy, again sending the warning letter to the wrong address. It was only the eagel eyed postman that saw this and posted a Recorded delivery card to her... So we're too late... policy cancelled because they had the wrong details, through no fault of ours! (we gave them the right ones!) Even took a wrong mobile number so they could call us (which i doubt they tired) Where do we stand? They are offering £209 back... thats a 50% reduction in the policy and cancellation charge... Their excuse is " she should have called us when she didn't get the docs" but we all know we're busy people and we can forget! So.. they messed up and we're paying! I'm expecting a phone call Monday 13/12 to say what they will do... if not a complaint will be going in... then to the Financial Ombudsman... All suggestions or comments are welcome... do we have a leg to stand on if its their fault they got the adderss wrong!? Thank you