I emailed in December 2014 in order to raise concerns with customer service that the bed was faulty. Initially the response was that the bed had been “misused” and therefore was not eligible for repair or replacement. This decision was made without any investigation by the manufacturer or MonsterBeds.co.uk, other than the brief description of the fault I outlined in my original email. This immediately concerned me as it seemed dismissive of the problem.
Further to this I was asked to have somebody check on the item in order to ascertain which parts were damaged, which I then forwarded to