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Found 2 results

  1. Vodafone have put a default on my credit report and are causing me undue stress and anxiety due to a phone I had stolen in Barcelona. The thieves stole my phone and within a few hours racked up a bill over £2,000 by ringing premium numbers and putting them on hold to ring the same numbers - over 900 calls were made. It is clear that my phone was used as some sort of organised crime activity and there have been many cases in the press of Vodafone lumping other people with bills like this, only to waive the bill when brought to the attention of the press. I am now at the point of contacting press as this seems the only way Vodafone comes to a fair decision. I have not long graduated and instead of enjoying being young I am beginning to get depressed - I have debt collectors after me, a ruined credit report and no idea of how to get out of this situation. anyone got any other tips on how to deal with this situation or anyone had a similar experience? Forgot to mention that the incident occurred in September 2014, a default was registered on my report May 2015 and the account was apparently sold on to a DCA in the last few weeks
  2. Hi, I have just moved from BT Mobile to Vodafone. It seems I can't register my account on-line and thus use my Sure Signal box at home. It's been going on for over two weeks now even with help from a level two customer service adviser. The situation is :- I log on with my phone number, I drive 4 miles until I get a signal (Hence the need for a sure signal box!!) Enter the code I'm sent via text...... to be told there is no record of me existing !!! To be fair the advisers I have spoken to have been polite and offered a couple of free months, but the phone is no use to me if I can't use it from home !! Help !!
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