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Showing results for tags 'missleading'.
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So the issue itself is kinda "resolved" as I'm told to wait up to 4 days for it to arrive. But I'm left feeling misslead with the information that was provided when I made my order, and anoyed that whenever anyone from our household orders from Argos it always seems to encounter an issue!? Basicly I orderd a game that was due for release today, and I chose argos as it stated specificly that if I placed it I would get "delivery within 1 days" shame that's not the case however. As it was only till after my payment had been processed did it give me the typical error of, "Unfortunaltey we're unable to confirm your order at this time and will email you soon when it has been confirmed" or well something along those lines at least. Anyway I was paitent waited till the late morning which is now for any updates as I was expecting this today.So heard nothing and then I got in touch with Customer service, asked about the status of my order, I was calm and explained in detail what happend, they were short but quick to pass me onto someonelse who could handle with my queries. When I mentioned that it specificly said "1 day delivery" they told me straight that they "doubt" it said that and was probably for dispatch instead. Which I could understand more if it actually said that, but it didn't so I felt like i'd been misslead and that apperently they "knew" what it actually meant or said despite me seeing it clearly worderd with the words " 1 day delivery" not dispatch. They then proceeded to ignore my other quires and asked me to end chat and fill out the survey. In regards with my other quries which were, with what happend with the system as it's not even able to send notifications out or update my orders status? Or will I even receive SMS notifications at least?? When can I expect to hear any updates??? And then from that service it got me thinking about how this kind of thing has happend before numerous times when we've orderd Cookers, and Washing Machines, Tumble dryers and all sorts from them. I don't know why Me and my family keep trusting them probably becuase I had hopes they'd improve and it was all just unfortunate circumstances but this has been too often now and I'm just rather peeved and needed to vent. Sorry if this isn't the right place or if my spelling/grammar is off, I maybe dyslexic but I'm not blind and can understand the meaning of the difference between the words Delivery and Dispatch. Honestly it'd be nice to know at least that I'm not the only one who's experienced repeated poor service so I feel less of a personal target by them even if it's unintentonal and just system/human errors. ~ Sincerly a foolish customer.
Hi just wondered if anyone has a template letter to send in relation to being mislead on our recent family holiday to turkey. the company informed us there was a kids play room so they had somewhere to go in an evening, however there was no play room so we had to do lots outside of the hotel and it really ruin our holiday. this holiday was for a group of twenty and it will most likely be the last holiday we will ever go in as a family due to my dad health, so this was really important to us and was ruined because of this. we did speak to the rep who said she would look into this, in the end she did nothing and we even had a brochure given to us while we were there which also mentioned the play room. the holiday was originally ment to be to tunisia and we left on the 24th of july but after what happened we changed it, the downside to changing it ment it cost us an extra 2000 and didnt even include the baggage and seats, which thomas cook did give us free. we were really disapointed as we only had five mins for the whole group to make the decision so couldnt even look into the hotel. Does anyone have any template letters or any ideas of what we can do about it.