Hi all, Ive got a question! Ive seen a few threads on the subject but not about my exact issue so any advice would be greatly received please. I don't want to say too much as its not 100% sorted yet but you'll get the idea. Oh and im also dyslexic so hope this reads ok.
I bought a car just over a week ago from one of the UK's biggest car dealerships and on my journey home the car wasn't preforming as it should. I contacted the garage immediately and after some back and forward conversations and my local garage carrying out a full diagnostic test and inspection the dealership have agreed to pay my local garage to carry out the repairs and some other small problems that Ive found in full so I'm very happy with that.
However when Ive looked over the original advert on Auto Trader the description states that the car has a leather steering wheel, multifunction steering wheel and cruise control. The car does have a leather steering wheel but no multifunction buttons or cruise control. Ive priced up the parts from my local dealership and a new multifunction wheel, cruise control indicator stalk, wiring harness and factored in 3.5 hours labor- - new wheel £490 including VAT - new cruise control stalk £80 including VAT - wiring harness £27 including VAT - 3.5 hours labor at £175 Total = £772.00. What do you suggest I do now?
I am thinking I will email and send a recorded delivery letter the dealer principal stating what I have just found out above and that the car is not as described i.e. miss sold and would like them to fit the parts that where advertised or pay me the money it would cost to buy and have them installed. I would give this a couple of attempts then off to the small claims court via there online service if I had no success.
So here is my main question, do you think I have a chance? I have the original advert clearly stating what was on the car so is it just a case of miss selling? Or what is my best course of action, i.e if they agree to meet me half way should I just accept that? Many thanks in advance. Jim