Sorry this is a long and complicated one!!!! I started a new job less than 3 months ago; the recruitment process took 5 months from start to finish and applied for the position through an agency as I d not think the employer was taking applications direct. The job I originally applied for was a more senior position and although I was joining a new industry the level of responsibility within that role was more in line with what I had been doing other the past 2 years. There was a lot of waiting around in the recruitment process, hence it taking 5 months and I literally had to jump through hoops, 2 online exams, an assessment day, role plays, face to face interviews. I was then told that I was successful with my application by the agency however because I had no experience in the industry I would have to go on a development plan first with the company for 18 months to learn about what they do but after that I would then be given my full job title and be placed into the position I originally applied for. I was happy to accept as I was really excited about the company and what they had to offer, I asked for the development plan to be put into writing in my contract but was told by the agency that they had spoken to the company and this wasn't standard practise but my development would be measured by my manager (one of the senior managers in the department) by monthly one to ones and measurable objectives. I was given my contract, my manager title and confirmed my start date directly with the company. I asked what my mangers name was and was told it was "Sarah”. On my first day I arrived and went to the a HR induction in the morning and was told that my manager would be picking me up and taking me to my desk. A man appeared who said his name was "Joe". Introduced himself as my manager and gave me his job title which was the same job title I applied for (Team Leader of one of the 10 teams in the department). I asked him if he was sure he was supposed to be picking me up and explained that I was expecting someone else and that it said in my contract that I would be reporting into "Sarah". He said he would clarify with the Head of Department "Rachel" and see what was going on. He told me that he had spoken to "Rachel" and that I would be temporally reporting to him as they wasn't any work for me but I would be later doing some work directly for "Rachel" and "Sarah". I was happy with this and my first week was spent going round all the different teams learning how the department functions etc. A month passed and I was still on this team, doing a remedial job I used to do when I first left school! I was not really learning anything as "Joe" is quite inexperienced in terms of people development and every time I asked him a question he had to clarify his answer with "Rachel". It got to a point where basically he was just a go between me and her so I invited "Rachel" for a chat to let her know my concerns. In the chat I was told that there was no plan ever for me to go on a development plan, that I was never reporting into "Sarah" and an error was made on my contract. The lady who dealt with my paperwork in HR had now left so they couldn't speak to her about my offer or find any of my paper work, including my original application or CV (how convenient). I asked her about the project work and she said this wasn't the case but maybe sometime in the future and I was to stay reporting into a person who technically speaking is on the same level as me!!! She also admitted that this wasn't the first time a person had been told something like this and HR was investigating as the other person had walked out!!! I have now found another job and have handed my notice in. My questions are: 1) Is the employer, agency or myself at fault here?? They seem to be hiding behind the agency but surely since it is there position they should be monitoring the communication from agencies to potential new employees. 2) How can my Line manager's Job Title on my contract be different from the one I am actually reporting into, is this allowed??? I thought you could only change an employee’s contract in writing and with notice. 3) Where has my paperwork conveniently gone to? Should I do a data subject access request and see for myself? It’s a big place (over 2000 employees) so I bet who ever deals with the request will not know the lines I have been spun! 4) Is there anything I can do, I have now handed my notice in but this is only the short version of the story I have been put through so much embarrassment and anguish (I have even had personal remarks about me made by "Joe") I feel like I can’t let this lie.

I am writing about how carphonewarehouse,e2save sold me a misleading contract then tricked me when i tried to cancel the contract withing 7 day period and finaly today i learned i got bad credit rating . I bought a 12 month contract mobile from an online website www.e2save.com dated sept/2007. At the time of selling they said its a 12 month contract 11 months free effective cost after cash back will be £3.75 per month and "What appears on your bill = £45.00" and its "O2" contract i.e. "O2 800 min + 500 sms". Since they advertised this contract under the BRAND NAME & LOGO of O2 its obvious for a customer to believe he is signing a contract direct with O2 and will use their services i.e. customer service, usage allowance check and billing services etc. But after couple of days when I tried to use O2 service to check my usage allowance I was denied by their system to use this service. I noticed I couldn’t use “O2” direct services at all rather I have to deal with another company (middle man) called O2 at CARPHONEWAREHOUSE and my allowance was also not 800 mins according to contract but something like 200 mins I got suspicious. I phone e2save.com customer service about these issues. This person failed to satisfy me and since I was in my 7 day cool off period I told him to cancel this contract he said he can’t cancel rather i have to ring another phone number which is specifically for returns. He gave me returns department phone no (0871 2225522). Since my intention was to cancel this contract I phone their returns dept and clearly said I want to cancel this contract but their returns dept official started giving me assurances that there won’t be any extra charge and you will end up paying effective cost of £3.75 per month after cash back and effective cost per month won’t rise. He also said I am writing an extra note for you. After my first bill Sep 2007 I spoke with billing company which turned up to be "O2 CPW" O2 at CARPHONEWAREHOUSE not direct "O2" as they advertised under O2 brand name & logo. Their member of staff said you have to pay this pro rota billing= £22.50 on top of your 12*£45 payments and this amount is also not included in your cash back. I said why you didn't inform me at the time of selling this contract he said go back to the people where you bought this contract. I phone "e2save" and they said this is network billing service providers issue we can't do anything for you. I said why did you say in email dated at the time of contract which clearly speaks "What appears on your bill = £45.00" and effective per month cost after cash back will be "£3.75" Below is a list for easy understanding. 1-The contract email clearly says effective cost of £3.75 per month and "What appears on your bill = £45.00" it doesn't say pro rota billing. I will end up paying more than effective cost of £3.75 per month after including non refundable pro rota billing = £22.50 i.e. effective cost will rise to= £5.63 which is higher than they advertised so it’s a MISLEADING PRICE which is a CRIMINAL OFFENCE. Furthermore none of them "e2save.com" and "O2 CPW" are ready to take the responsibility of this problem. If I contact "e2save.com" they said contact "O2 CPW" when i contact "O2 CPW" they said go and contact "e2save.com". I believe during the time of 7 days return period their RETURNS DEPT gave me assurances first to relax me i.e. by saying “I am writing an extra note for you” second just to pass this period once return period is over they are coming up with different statements. 2- They sold me contract while printing the name of “O2” and displaying the logo of "O2" but actually I cannot contact O2 at all rather I have to deal with "O2 CPW" which is "O2 at CARPHONEWAREHOUSE". This is again Misleading Customer. 3- Their returns dept member of staff told me he is writing a note about this issue but in email reply after complain about effective cost rise they said there is no such note exist 4- In email communication www.e2save.com also denied the existing of my call to their returns dept during cool off period but when i provided the proof of this call in my BT Itemised billing then they said they will contact me in next few days but since then even after three reminders they never talk about this call. 5-I have offered them to settle this issue but they said you have no other option but you have to go with us for 12 months otherwise we will damage your credit history. 6-I have also requested the electronic copies of phone conversations between me and their officials to prove my case but they have stopped answering emails after . Officially they respond within three days as you can see in attached documents. Finally On Monday I have received an email reply from them after I have sent them a final notice. They asked me to pay £10 to get the electronic copy of call, I don’t mind paying but there is ambiguity in their email . I asked them about three calls but she refers to only one call which is to sales dept in her email. She didn’t discuss my call to their RETURNS DEPT which she denied in her email. I am not sure either I would be able to get the electronic copies of all three calls. 7- Finally i got this response from them “Please note that any E-mails sent to this address will not receive a response as this Mail box is no longer manned”. I used the alternative methods many times but i am getting auto generated repetitive email answers which are not relevant to this problem at all.