Search the Community
Showing results for tags 'miselling'.
Found 1 result
Hi, I was wondering if someone could help me. I bought a car three months ago from Toyota, on the day of picking up that car, it broken down and eventually the battery went flat within a month. As a preapproved car they are meant to be fully serviced, have have their preinspection checks and any MOT advisory issues on the MOT to be rectified according to Toyota. Ive asked for the preinspection checks which the garage don't have, and when I went through the servicing documents the car was due for a service the week after I picked up the car, and on the day of receiving the car I found that two of the tyres had advisory items which means I need to get them replaced soon. They've lied to me before when I requested an engine oil change because it was a dirty brown color and they stated that the car was not due for service on an invoice in september which is a month after a service was due. They have only agreed to change the tyres if they see fit which is ridiculous as I paid extra for a preapproved car on the understanding that cars are fully serviced and MOT issues are rectified. I know that they have breached contract in the SOGA and OFT unfair selling regulations. They've said that this is the most they will do for me seeing as I've had the car for three months even though I stopped using the car since the start of october and I've told them this in correspondence. They are refusing to accept any fault, and even though I've highlighted my concerns many times they are not dealing with me seriously. I don't want to have to take this to court as it has wasted enough of my time trying to get through to them. I have also contacted head office who refuse to deal with it as I purchased a preapproved honda from them rather than a toyota. I'd be grateful for any advice, thanks!