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  1. On 20th August I sent a change of ownership document and a cheque for a microchip collar tab to Petlog. Since then I tried to ring them, but was put on hold for 30 minutes. Eventually I got through to Canada and there wasn't any record of my notification or cheque but they would convey my message to UK. My cheque was cashed on 23/11/2013 and I have emailed them twice since then. I would like to know if my details have been added to my pet's information and when I will receive the collar tag - but nothing back. There is a contact form on their website which I’ve tried to use, but they have a security phrase. I’ve had 8 attempts at this but it keeps coming up as incorrect – I don’t think I’ve typed it wrongly for 8 times. There is a phone number but I'm not having much success getting through.
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