Hi I was hoping the board can help, today i received Signed credit agreement from Northern Rock, which has the details as stated on one page, which include - interest payable, loan amount, total payable, interest, also signed by me and them. The problems now with them will only escalate as they have been most unhelpful to date and I think they will now start to hassle me for money I do not have. Any advise would be grateful. Thanks

I went to a group interview with a Merlin Entertainments establishment in December, and was asked to provide my passport for verification of my right to work in the UK. I did so willingly and they collected everyones in and took them away to copy. Later, in the middle of our session, they went round handing them back to the 'correct' people and it wasn't until I got home that I realised I had been given the wrong one. I tried contacting them by every way possible asking if they could just contact everybody else who was at the interview and ask them to check whether they had mine, but they were completely uncooperative. They said they couldn't do anything, said I should just buy a new one, and basically just ignored all further correspondence I tried to have with them. It was such a simple request that they could have helped me with and I feel like if they had done it, I would have got my passport back. As it was in the end I had to buy another one at 130 pounds in order not to shatter my christmas plans, money I did not have as I was job seeking in the first place. I then contacted them again with a very polite, formal letter explaining everything and asking whether they would at least acknowledge the serious neglect that happened on their part, but again I have been absolutely ignored. My other worry is of course that someone has used my passport to gain a false identity, so it could be a very serious matter. I have followed up the letter with calls and emails, which have been passed on through different departments and again, ignored. Could anyone tell me what the situation is here, I mean are they liable for anything at all? Is there someone else I should contact, or do they just get away it scott-free? It makes me so angry as I have been through so much hassle and none of it was my fault- I applied in good faith for a job I believed in and ended up forking out around 200 pounds in phone calls, transport and new passport. Anything anyone could suggest would be GREATLY appreciated!