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I have just redeemed a mortgage with Redstone/Melanite. I tried to get a breakdown of the redemption figure they gave my solicitor, rang them, wrote to them, but they have not broken down the figure. I calculate that it is roughly £2,000 more than it should be. (I have arrears and many charges added). Luckily for me I have been able to pay all that they asked for. The mortgage has been redeemed now but I am not going to let this go. I have written to them five times since 28th August 2018. Not even an acknowledgement of my complaint letters, and no breakdown of the redemption figure. I have contacted FOS and told them the situation, but I have to wait eight weeks for Melanite to respond. They are completely inefficient and I think are not complying with the rules. I definitely can say that they are not open and clear with their dealings with customers. I'm not sure what I expect from this post, but, wanted to get it off my chest anyway!
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reg.05783665
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262 Uxbridge Road, Hatch End
England
HA5 4HS