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Found 2 results

  1. Hi, My 2010 Renault Megane decided to stop on the way to work this morning. Recovery vehicle took it to a garage and diagnosed a cam-belt failure / rebuild costing minimum £1500. Having looked around on various motoring sites some people suggest this will have damaged the engine and require potentially, a whole new one at £4000+ I have full Renault service history and got them to do a 40 point check before the warranty expired in March of this year. I was told everything was fine. So my question is... Where do I stand legally on this as I know Renault will say 'Sorry, out of warranty'. I have never been entirely happy with the car and taken it back a few times to get them to take a look but always been told it's fine. Any advice gratefully received. Thanks.
  2. Background: I have a Renault Megane bought from new in 2007, it came with a three year warranty which has now expired. Renault have a design defect with the windows of the megane of this age where wet gets into the window controller and the window fails either up or down. If you call Renault UK they even have an option on their IVR: Press 1 if you have a problem with scenic dashboard Press 2 if you have a problem with your megane windows. Press 3 for everything else. Renault accept the problem and have extended the warranty on the windows to 10 years @ 76% of the cost. As all 4 of my windows have failed my 24% will cost me approx £500. I have told Renault by letter this is not fair and as it's a design defect they should cover 100% of the cost. In the mean time as my drivers window failed down for a 150mile drive in the rain I paid Renault £108 to fix one window (they would not fix the others as they say they have to be faulty on day of repair to fix them, they wont believe me they have intermittently failed) The Renault franchises have confirmed (verbally) it's a design defect and the new parts are modified to ensure it does not happen again. Examples of people making a living from this megane design defect Not allowed to add links, will add later unless a mod wants to contact me and I will supply missing text. My Action I sent a series of letters ending up with a letter of intended action in 28 days. After 28 days had passed on 7th May 2013 I started a small claims action on MCOL. Renault did not respond so after 14 days (+5 for deemed served) which was 28th May I requested a Judgement. Currently the Judgement has not been actioned & is still showing as requested. I guess I'm just asking if I'm doing things right and what to expect. Also I wonder if a judge would feel Renault have acted reasonably by offering 76% of the cost? I feel it's unreasonable to expect owners to pay anything to put this defect right.
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