Search the Community
Showing results for tags 'mazda 6'.
Found 1 result
On the 14th of November I purchased a 2007 Mazda 6 Sport 2.0L Diesel (143bhp) from a car dealership. On the day of purchase I drove the car away and found that there was no power being produced by the car and it struggled to get up to 80mph. At first I thought maybe I was imagining the problem so I put it to the test. The listed 0 to 62mph of the car is 9.5 seconds so I tried this and could only manage 21 seconds so right there and then I knew it was broken. When I got home I emailed the dealership telling them it was broken and that I would like my money back as the dealership is 65 miles away and would be a nightmare to get home from using public transport. I told them I was not happy and wanted a refund. They told me that I could not have a refund and that I must allow them to try and fix it. Reluctantly I agreed as I have been getting conflicting advice on what my rights are. So I asked if they would be able to give me a loan car while the car was being looked at to which they replied no we do not give loan cars. They have offered me no help what so ever and I have been left without a car for who knows how long. So the next day I drove the broken car the 65 miles back to them. The salesman agreed to take me to the train station in the Mazda. As soon as he started driving it he said it is definitely broken. I then had to catch 4 trains home at a cost of £30 and 4 hours. So anyway the salesman assured me that the car was booked into a local garage for 9am the following day and that he would call me as soon as the garage had diagnosed the problem. The whole day passed with no contact from the salesman so at 5pm I rang him. He told me that the garage could not identify the problem and that an auto electrician was going to take a look the following day (Saturday). This further annoyed me as I have had to call them at extra cost to me when he promised he would call me. I did a little research and I found some info on the Trading Standards website stating that I don't have to accept the offer of repair and that I can reject the car. So I emailed the dealer stating my position again and they emailed back saying they will let know when the auto electrician has looked at the car. So this morning (Saturday) they told me the auto electrician could not find a problem with the car and that an "expert" was going to look at it on Monday. They said I could not have my money back again. I had a big argument with the owner of the company but we got nowhere. This is causing me a great deal of stress. Not once have they offered me any kind of assistance or compensation. The car is clearly broken and was that way when I bought it. They will not budge on their position so I need to know what I can do. What are my rights and what can legally be done to reject the car? Do I need to let them try and fix it? Or can I just demand my money back? I have been told by various sources that because I asked for a refund straight away then the dealer should have given me one. He has bullied me into repairing the car. Hopefully someone will know the exact things I need to to know. Thanks for your help guys!