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Hi Seems a common complaint but just thought I'd add my voice and seek advice. Stop me if you've heard this one. My fiancee left her vodafone contract early due to extortionate billing and general incompetence. She payed the agreed settlement figure. Then vodafone billed her for another small payment. Around £30. She then entered into a dispute with them over this extra payment. She was unaware that vodafone had registered a default with the credit reference agency until she tried to get credit. She complained to vodafone. No joy. In the end she agreed to pay the amount on the condition that the default would be removed from her credit history. Vodafone agreed to this. She payed. Her credit history remains unchanged. I have taken over dealing with this as it has got to a stage where it is causing her serious emotional distress. I contacted the CEO Office. They asked for some details. I provided them. I received no response. I contacted the CEO office again and stated that if they did not intend to resolve the situation i would require transcripts of any conversations they had with my fiancee. No response. Then they phoned my fiancee and said that they would have to fill out a form and send it to the credit reference agency. They said it is the credit reference agency's responsibility to rectify the situation. That's the story so far. I cant believe it! Her credit score is way higher than mine. It's 990 plus! But because of this thing with vodafone we cant do anything that requires money. We cant travel, buy a car, remortgage either of our houses jointly, get married, or even open a new bank account as we discovered today! I hope I've been doing the right things to try and get this sorted out but i don't really know. I thought that if you asked for transcripts they would have to provide them under freedom of information or something? It's a whole new experience. Any advice would be much appreciated.