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Hello there, My partner has two student loans with Erudio. Back in March he received a phone call from them saying that his loan had matured and they wanted payment. We asked them to send this in writing and never heard anything, they also hadn’t sent any reminders regarding deferment. he continued with his deferment for his two thesis loans and received confirmation from SLC that deferment had been accepted for both Erudio and Thesis. However we received a letter last week from Erudio demanding payment of the loan. I called them on partners behalf, he has anxiety and cannot deal with phone calls like this. Asked them why he had to pay if the slc had agreed deferment. They said that there had been a delay in deferment and as a result the loan is now post maturity. They said that they will be requesting proof of deferment history from the student loans company?? (Why do they need this?) This morning we received two letters from Erudio, 1 saying that deferment has been rejected, and that they have requested proof of deferment history from SLC and that they have included a copy of the terms and conditions. However these have not been signed and they are just a blank printed copy of the terms and conditions. Nowhere on the letter does it say what we need to do next. The second letter asks us to complete a I&e form within 30 days so that they can agree a repayment plan. However, this all seems fishy to me. In the terms and conditions it says that they will write to confirm deferment threasholds each year and send a pack, but they didn’t ever send anything. They also didn’t send a breakdown of the loans as I requested. They also want me to pay for a copy of the original signed loan agreement... Please can any of you offer any advice on how to proceed?? Thesis are happy with the deferment of the loans so why are Erudio being so difficult? Thanks so much in advance this situation is causing huge amounts of stress!
Hi, I am new to the forum. Thanks in advance for any advice given. Student Loan Has Matured/ Full Payment Due within 14 days letter received from Erudio I am 45 years old and had taken out two student loans(95,96) and one (98) so under the old and new style loans. About 10 years ago I had arranged a payment plan (spread across all 3 loans) with student loan company (I think I was over the threshold to defer but was experiencing hardship). I had set up a standing order which remains in place to this day. When Erudio took over I received letter, calls , statements etc from them but have never contacted or corresponded with them in any way (just figured I am paying something towards the loan and was worried that if interacted with them in any way it would somehow trigger a new agreement or obligation, so just left it at that). I have recently received 3 letters within the last two weeks from them stating that my loan has now matured and full payment is due (aprrox £3600). Only after looking around on forums have I become aware of statute of limitations, but am I correct in thinking that my payment plan still running to student loans company constitutes acknowledgment of the loan? I believe that these payments continue to just beforwarded to Erudio (as I never signed or arranged for the payment to go directly to Erudio, only to the Student Loans Company details I had at the time). I’m wondering why there sending me letter so closely spaced, are they trying scare tactics to get me to contact them? I have other priority debts so do not want to pay this off if there’s a chance I could continue to do it over a longer period. Does it make any difference that I have not acknowledged anything to do with Erudio, accepted calls, responded to letters etc. Any advice is most appreciated. Thanks
Not been here for a long time but still recognise some names. When I was last here sorting my things out, I still lived at home and was a full time carer for my mother. I graduated in 2001 and didn't find work til May 2002. I worked til October 2002 when my mother had a stroke and I became her full time carer on Income Support and Carers Allowance. I, unfortunately, had to stop caring in July 2012 because I was extremely ill with untreated thyroid and autoimmune diseases. I moved in with my OH. Because I was a carer I was able to claim ESA Support Group from July 2012 til present. I let Student Loans know I had become a carer and sent a deferment at that time. Subsequent deferments 'allegedly' never arrived with them - 6 in one year - and to be fair I had more to worry about than keep going on like that. I believe this was a trick of SLC. I have had no paperwork since. Then earlier this year I had a letter from Erudio saying "Thank you for confirming your new address", which I hadn't, "You need do nothing now". So I didn't. I had no idea who they were and took to searching online. Today I get a letter saying my student loan has matured and I owe £17641.12 I have never worked since graduating, bar a few months before mum got ill. My student loan was the old style loan and I believe I had to earn over £17,000 per year before I had to start paying it off. Even my job didn't pay that amount. OH going doolally that we will end up with bailiffs coming to repossess all our stuff. I am pretty scared. I never gave them this address because I had never heard of them before. I need advice as to where I go from here. I genuinely, legally, shouldn't be required to pay a penny - that was the term of the loan. I also had DLA for life still going at this point and SLC had copies of this. I am 46 now. Mum passed away this January, so I really could do without the jokers at Arrow doing this. Thanking you in advance.