Hello, I can't find this subject anywhere, so I hope its ok to post it here.
I have received a letter from Santander explaining that they did not specifically tell me about the Cap Margin increase, (and, that part of my mortgage was on a fixed rate) I have looked at my statement of 2008 to date.
1) Details of the early repayment charge
2)The interest rate (SVR) is 5.34%
I'm very confused about what I should do (if anything), the gist of the letter is that Santander could have mislead me as the communications sent to me in 2008 may have left me unaware that I could have moved to a better deal offered by another lender.
Their letter says that I would need to call them if I have any complaints, I'm slightly unsure about phoning them, as it might be a way of them putting me off making a claim,(if I'm eligible)
I would appreciate any constructive advice on this please