I just wanted to vent about how bad this wretched company is. I left them over 18 months ago and despite trying twice before today and now FIVE phone calls today, they will not remove my name and address from their mailing list. I don't want their letters - simple. Today, I have gone around the houses being given different (wrong) numbers to call and eventually being put through to "Marketing" who told me that they couldn't remove my name and address from their mailing list but put me on hold for several minutes whilst 'they' went to find out how to do it. Before that, however, despite my making it very plain that I did not want to receive any mailing at all from BT, the first operative in 'Marketing' seemed to enjoy trying to continue the conversation by asking me if they could send info on 'other' products (NO!) would I like to receive emails instead (NO!!!!!) and then just left me on hold. I have hung up eventually both times because it was quite clear they weren't going to sort it out - they seem to think they don't have to - and they are happy if I lose out by having to pay for the long phone calls which they create. I've talked to the ICO who has advised me on what to do and I will now have to write to BT to give them formal notification, and take it further if I get no response. I find it utterly disgraceful that a company like this should treat people in such a disrespectful and essentially dishonest way and are causing people financial costs to try and resolve BT's refusal to comply with lawful requests.