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Found 7 results

  1. Can anyone tell me what I am entitled to. My partner and I booked a weeks cruise where we flew out to Barcelona with Ryanair. When we arrived at the airport, our luggage and about 8 other couples luggage were all left in Birmingham where we flew from. I explained to Ryanair that me and my partner were leaving Barcelona that night and won't be back for another week, vWe were advised that the chances of us getting our luggage to the ship are practically none. All we had were the clothes on our back and a pair of shoes in the hand luggage. We had no choice but to go to some local shops
  2. Airlines are within their rights to charge a supplement to customers checking-in their luggage, a court has ruled. The European Court of Justice ruled that airlines faced extra costs storing and processing checked-in luggage. But it added that hand baggage was necessary for passengers and should not face a price supplement. The decision is a boost to low-cost carriers that have made optional charges key to their business models. The court upheld a challenge by Spanish budget carrier Vueling Airlines against a Spanish law that
  3. Hi, I bought my suitcase from Matalan what I thought was around 11 months ago. I can't seem to find the receipt but was told by your customer services telephone line that it's not needed due to the warranty that is on the suitcase of which is 10 years. It seems that a screw has dropped out of the metal arm that the plastic screws into and therefore has affected the way that the handle comes up and goes back down deeming it a manufacturer fault. The manufacturer informed me to take it back to Matalan and get it exchanged. Hooray! Upon taking it back, they scanned a barcode inside whic
  4. I was flying back from Treviso, Italy to London Stansted wtih Ryanair. I was given as gifts one bottle of Whiskey and one bottle of Rum, both 40% ABV. Total volume was 1.5 litres. I knew that I wouldn't be able to take them in my bag as security don't let you take liquids so I bought a packed luggage for £30 the day of my flight. I got to the airport early and went to check in my bag at the bag drop-off. A ryanair staff member asked what was in the bag and I told her. She said I can't check in alcohol as it will explode in the flight. I told her I had bought the checked bag only for
  5. Hello I need help to clarify a few questions regarding filing a claim against Alitalia. I am in the process of filing a court claim against Alitalia because they delayed our luggage on a trip my wife and I did in July to attend a friend's wedding in Italy. Alitalia delayed our luggage by more than 36 hours. All our formal wedding clothes and shoes were in that bag and so we had nothing for the two wedding events. Alitalia call center told us to go and buy replacement clothes and they'll reimburse us. we specifically asked if there was an upper limit and they told us (and told the
  6. Hi, We flew from Luton to Arrecife one Sunday evening a few weeks ago to find that my wife's suitcase had been lost. The Ryanair desk staff advised us to buy what we needed and submit the reciepts to Ryanair. We went shopping and purchased sandals, enough clothes for a couple of days, underwear and toiletries. We then heard late on Sunday night that the case had been found (in Bratislava) and were told it would be with us late Tuesday night. When we arrived home a week later we photocopied our reciepts which totaled just under 300 euros and submitted a letter to Ryanair explaining the situa
  7. http://www.dot.gov/affairs/2012/dot1112.html DOT Fines Alitalia for Violating International Baggage Liability Rule The U.S. Department of Transportation (DOT) today assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States. “Consumers have a right to be treated fairly when they fly, and are entitled to appropriate compensation when their bags are lost or delayed,” said U.S. Transportation Secretary R
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