I was going to check on my insurance with Lifestyle Services Group [set up through Barclays account]. Firstly when I went onto Lifestyle Services Group login website it didn't recognize my login credentials, then when I wanted recover password [in case I forgot] it didn't know my login [e-mail] at all! Then when I attempted to recover account by providing bank sort code and account number - it claimed it never was set-up! [same account whole life] When I called them they can see that I had my old phone insured trough Barclays but no sign of new phone insurance. Only that I have had cancelled old phone insurance. In fact I had not cancelled insurance - only updated with new phone. But - well - Lifestyle Services Group can not say it is true. Called Barclays - they even say I couldn't have any free insurance on mobile handset because there was never any free insurance. In fact there was. I have set up this kind of insurance to my wife's phone and she have a written confirmation of the policy. She had policy for an old phone and recently [June 2013] on a new one - after updating phone details on the policy [she couldn't log in on the website neither]. When Barclay guy said I didn't have any policy - and there never was free, I got my wife on the phone, then I asked him about where hers policy is coming from and why this one was free? He didn't know - there was nothing on a system. Not information about policy nor there was any debit from account that would pay for some extended cover OR premium Barclays account Help.

Hi, I was wondering if anyone can advise me with a complaint against Barclays phone insurance provided by LSG. 2 weeks ago I filed a claim for a smashed screen on my Sony Xperia Z. It took over a week for them to tell me when and where to send it and it was 16 days before I got it back. It was repaired but they have done it with used parts. Now I have had the phone for a year but always looked after it, always in a cover and always with a screen protector. It was in almost new condition before I sent it away. When I damaged it, as well as smashing the screen there was a small chunk taken out of the surround. They replaced this surround with another used one that looks as if someone has been chewing it all the way around it. Also the back panel is pitted and there are 2 large scratches that weren't there before. I called them to complain and say that I wouldn't accept it but they said they don't cover cosmetic damage and they considered the phone to be in no worse condition than when I sent it to them. I am really annoyed about this and feel they are mugging me off especially as it isn't my cosmetic damage and the phone was near perfect before it went to them. I wouldn't expect to put my car in the garage for a bumper fixing and get it back covered in damage elsewhere so why should they be able to get away with sending me this? I have already logged my complaint with Barclays and LSG and also have the Financial Ombudsman to fall back on. I just wondered if anyone on here could give more any more advice as to where I stand or if I just have to roll over and take it. Any advice is very appreciated.