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  1. I have been redundant twice in the past couple of years to cut a long story short they put a prepayment meter in in March 2012, I rang Scottish Power to ask about the repayment schedule explaining that I was now on JSA and they said they would contact me to arrange a small repayment until I was working again, they never contacted me and so I emailed them explaining my difficulities and informing them that my son suffered from severe asthma and has been rushed to hospital twice recently. I sasked for a small weekly repayment on the meter and asked if they had any schemes that could help me due to my low income and the fact that I was anxious that I may not be able to keep the house warm. I wrote /emailed in April and they never replied, I rang in June and they said someone would ring me back, meanwhile no debt was been deducted, I just paid for the gas as I used it. On Saturday they sent me a letter saying that they had adjusted the meter to repay £ 17.00 per week-plus the gas I use, I simply can't afford £17 per week at the moment, I bought gas today and I have had to turn the fire of as the meter took money for the debt off, I am really worried at the moment, any advice would be appreciated Is there a letter template that I could use to ask for the repayments to be set at an affordable rate? also to complain about their awful customer service?
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