I have been redundant twice in the past couple of years
to cut a long story short they put a prepayment meter in in March 2012,
I rang Scottish Power to ask about the repayment schedule explaining that I was now on JSA and they said they would contact me to arrange a small repayment until I was working again,
they never contacted me and so I emailed them explaining my difficulities and informing them that my son suffered from severe asthma and has been rushed to hospital twice recently.
I sasked for a small weekly repayment on the meter and asked if they had any schemes that could help me due to my low income and the fact that I was anxious that I may not be able to keep the house warm.
I wrote /emailed in April and they never replied, I rang in June and they said someone would ring me back, meanwhile no debt was been deducted, I just paid for the gas as I used it.
On Saturday they sent me a letter saying that they had adjusted the meter to repay £ 17.00 per week-plus the gas I use,
I simply can't afford £17 per week at the moment,
I bought gas today and I have had to turn the fire of as the meter took money for the debt off,
I am really worried at the moment,
any advice would be appreciated
Is there a letter template that I could use to ask for the repayments to be set at an affordable rate?
also to complain about their awful customer service?