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Found 4 results

  1. Hi Guys, Date of Infringement : 21/08/2018 Issue Date : 23/08/2018 Date Received : 25/08/2018 Mentions Schedule 4 Protections of Freedoms Act 2012 : No Photographic Evidence : Yes, entering and leaving Have you appealed : Not yet, rang Lidl Parking Company : Athena ANPR Where : Lidl dedicated Carpark, 21 London Road, Blackwater, Surrey, GU17 9AF Operating Under : International Parking Community's Accredited Operator Scheme Permitted Stay : 1:30 Apparent Stay : 1:42:10 Hi guys, Received a named letter today. Pretty disgusted. Apparently the car was parked there for 12 minutes longer than permitted. We are regular Lidl customers and have a bank statement showing money spent during the 'offense'. Rang customer service, who weren't interested at all in helping. The letter came today, pretty upset by it, especially as money is tight at the moment. Spent time looking through newbie threads here and elsewhere, Would like to email the CEO as I see others have done this, couldn't find it though. Still unsure as to how exactly I should proceed. Any advice is really appreciated.
  2. Previously loyal disabled customer harassed, bullied and ripped off by Amazon Unfortunately our trusty old laptop was failing and needed replacing.As this was a desktop replacement we required something of a suitable size and standard.This does not come cheap. As this was a considerable investment for us and having been a previously loyal Amazon customer for many years, we decided to purchase from Amazon based on (an apparently incorrect) perception that if there was a problem with the purchase then we would have good support and come back if required.We did however have reservations due to Amazon’s seemingly increasing controversies (taxation, employee treatment, PRIME etc). We decided on a particular laptop model and specification but unfortunately it was out of stock new.It was however listed as available from Amazon Warehouse in ‘very good’ condition with ‘original packaging’.Having not purchased from Amazon Warehouse before, we were concerned by the low customer rating of 89% but could not access any actual reviews of them.The website did claim that the purchase came with ‘all the benefits of Amazon.co.uk fulfilment and customer service’ and ‘All of our products are backed by Amazon's satisfaction guarantee’.Unfortunately we were mislead by these false claims and made the purchase. At time of purchase a ‘not before’ delivery date was agreed in writing with Amazon.According to logs this was ignored/not actioned and attempt to deliver was apparently made by Amazon’s contracted courier Hermes. Because we were away, Hermes apparently proceeded to trespass around the property and attempted to gain access to various locked outbuildings. Apparently after failing to gain access, Hermes abandoned the expensive and fragile laptop in an outdoor area at the back of the property – exposed to the winter rain and cold.A crossed out ‘Next Directory’ calling card was later discovered through the letter box (despite this being an Amazon purchase). When I learnt of this attempted delivery through online tracking, I emailed Amazon customer service but they did not seem to understand and instead attempted to send Hermes around to trespass again.With considerable concern for both the security of the property and of the expensive purchase, I had to write a formal complaint to Amazon ‘complaints’ in order to stop this.We received a basic response from a Paul Grech of ‘Executive Customer Relations’. When we later returned to the property and located the abandoned delivery, it was completely soaked through with water and just collapsed when we tried to move it, and all the loose items fell out.At this point we realised that the item had also been falsely advertised.It was not in its original packaging at all (with the extras and value that entails), just the basic laptop loose in a brown box. An update to Mr Grech was supplied with photos and evidence (including the ‘Next Directory’ calling card).We reasonably expected the matter to be suitably resolved. To our disgust instead of a resolution, we received a rude, sarcastic and dismissive response from Paul Grech.He did not take the matter in any way seriously (ignoring the facts and evidence) and seemed to show an utter contempt for us.He also apportioned blame to us for only selecting ‘economy‘ delivery in an apparent attempt to up sell PRIME.He refused to allow us to return the item by suitable means, he refused to provide any replacement or alternative, he then attempts to bully us into keeping it as is. Paul Grech either has no knowledge or no concern for statutory rights, property rights, or disability rights. I then attempted to escalate the matter to the respective heads of Amazon; Mr Christopher North cnorth@amazon.com and Mr Jeff Bezos jeff@amazon.com.Unfortunately both Mr North and Mr Bezos did not feel that we warranted a response.To my surprise all we received was another dismissive email from Paul Grech claiming that ‘Chris and Jeff have requested that I respond to your letter and e-mails’. It is not clear why Paul Grech has directly targeted us, whether he has a problem with all disabled customers, or whether this is Amazon’s attitude to all customers now.Either way, as Paul Grech is apparently the highest level contactable person at Amazon, other potential customers should be aware of the terrible level of service to be expected from him. Due to these problems we still do not have a replacement laptop and have had to stop all courier deliveries due to security concerns.This has caused us considerable difficulties and will need hundreds of pounds spending to stop unauthorised access again. I hope this serves as a warning to other potential Amazon customers as we have not received any refund, let alone redress or ‘goodwill’.We received no redress or apology from Hermes management (if Amazon ever contacted them at all).All we have for our huge investment is worthless, unsafe, falsely advertised, unusable junk. Any help or advice appreciated.
  3. NatWest orders long-standing customer to take his account elsewhere - but won’t tell him why . Customers are often urged not to be loyal to their bank and to switch to a better one. But have you heard of the opposite cases, where loyal customers are contacted out of the blue by their bank and told to take their business elsewhere? A small but steady number of people, estimated to be in the low thousands each year, are “sacked” by their banks in precisely this way. A recent example is Daily Telegraph reader Alan Streeter, 70, who last month received a letter from NatWest, his bank of 49 years, asking him to close his accounts within 60 days. It said it no longer wanted to provide him with banking services – but wouldn’t say why. Mr Streeter, who opened his first account with NatWest in 1964 in Deal, Kent, said he knows of no good reason for NatWest’s action. In the early Eighties, Mr Streeter moved his NatWest account from England to a NatWest International branch in Jersey for tax reasons. This suited his work as a helicopter pilot, first in the Royal Marines and later as a commercial pilot for companies in Malta, China, Nigeria, the Ivory Coast and Abu Dhabi. His salary was paid into the Jersey account until his retirement in 2004, without any problems. At that point Mr Streeter retired to Paphos, Cyprus, with his Chinese wife, Yingwu Zhang. Again there were no problems. His various pensions from different employment, like his salary before, were paid into his NatWest International account in Jersey. Three or four times a year he moved money from this NatWest account to his Cypriot account in Paphos. More: http://www.telegraph.co.uk/finance/personalfinance/savings/10273512/Banks-dump-thousands-of-loyal-customers.html
  4. Hello All First time poster, glad such a forum exists, willl be one of my dialy reads from here on!!! AWESOME My issue is as below, if I can get a view on what my options are? I bought a laptop from PCWORLD in Staines in Aug 2011, my criteria was backlit keyboard, dedicated graphics with HDMI and the fastest processor possible which was the i7, so I found the HP Envy 14, 2002EA very appealing. The sales guy asked me " So why the fastest processer, what you going to be doing on it?" so i expalined its for work and I dont like a slow laptop, " ah right, so business use?" to which I replied "Yes" so instead of the Club insurance I got the Premier Insurance at £14.00 a month, the reason? well if your laptop goes away for repair you will get a loan! That was the selling point of the "Premier" Laptop worked nicely, until May 2012 when it gave off a horrible burning smell, went in for repair to be picked up Saturday, "we dont have any loan but can put you on the waiting list.." Is what I got when I mentioned. Needless to say I did not receive a loan and the laptop was away for 8 working days rather than the 5 promised. Laptop came back repaired worked for 20 mins and burnt out again, so again no loan to give to you sorry sir, will put you on the waiting list, by the end of the week I had not heard back so I went and bought a new laptop as I needed one. Eventually they wrote off the HP Envy, gave me the voucher code popped into the store and they had matched the specification and offered me another HP, which turned out to be an i5, priced at 499.99. You can imagine my reaction to that!! I questioned this as mine was an i7, anyhow alot of time later and many phone calls it transpired that the INTERNAL PCWORLD website had the incorrect specs so they corrected their mistake and offered me the cheapest i7 priced at 799.99. It was a Toshiba it looked nice so I took it, however the speakers popped on this machine so I have just returned it today. After thinking it over and using the not so good toshiba I started to feel extremely angry so glad I was able to return that however now I have 799.99 on a gift card I am out of pocket by 1100-799.99= 299.00 and also the 10 insurance payments of 14/month =£140 Now since HP provide a years manufacture warranty, why should the customer have to loose out on a 1/4 of the laptops value? I feel very very angry now considering I have 7 warranty/insurance agreements with them. again I will be looking to possibly cancel all of them if i do not get anywhere, so far the Staines manager has offered to ring up head office and see if they can up the voucher, my local Slough store were not even willing to do this. Again no promises. If the store can not get anywhere, where do I go next? Thanks for reading and apologies for any grammar, spelling its late and I am not happy
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