I sold a printer on Ebay.
Just a normal large format computer printer.
I used Parcel2Go parcel agent to arrange collection of the printer with TNT 24 hour overnight express service.
Printer was collected from me on Wednesday 24 August by the TNT driver.
Driver gave to me a signed receipt of collection on their standard TNT headed paper.
The box should have been delivered to the buyer on Thursday 25 August.
Three days later, Saturday, buyer contacts me to tell me that the printer has not been delivered.
I go to Parcel2Go parcel tracking page, there is no tracking information for the box.
I go to TNT web site tracking information, there is no tracking information for the box.
Monday 29 August I contact Parcel2Go website live help about the missing box.
Answer = TNT have advised us ... No goods.
“What does ... No goods ...... mean” ?
They don’t have tracking information on it.
Parcel2Go tell me they will look into the problem and call me back the same day = They never did.
Or the next day.
Or the next.
So I send email every day to Parcel2Go asking what is happening about their search for the missing box.
I don’t receive an answer.
I call on the phone to TNT customer service.
They know about the missing box and it’s intended destination and the recipient’s name.
Parcel2Go must have contacted them at TNT.
But the woman at TNT would not discuss with me about the missing box any further.
She directs me to go right back to Parcel2Go, telling me that it is their responsibility for the loss of the box.
Parcel2Go direct me to fill in an online claim form and send it to them by email.
I send claim form with all information about the missing box.
Anyone who, like myself, has had previous experience with Parcel2Go claims, willl know that claims from them never resolve into any form of payment.
One becomes stuck in an endless cycle of being asked to send all information about the box, over, and over again.
Generally given the run-around until the claim period runs out, then one is informed that they should have sent the information about the box earlier.
I will only receive their maximum limit of £ 50 if I am lucky with the claim.
The TNT collection driver had obviously not scanned the bar-code on the delivery address label on the top of the box when he collected it, so all the information about the box never entered their system.
So it is undoubtedly TNT’s fault that the box is lost.
Now the box is drifting around in a TNT warehouse somewhere and no one can be bothered to find it.
How can a box this size become lost ?
It is not a small box at 650 x 470 x 450 mm deep. 15Kg.
the box is not something that could be overlooked.
The delivery address is plainly marked in large print on the top of the box, completely sealed under clear 50mm wide industrial sellotape.
Why someone just cannot pick up the box and put it onto a relevant delivery van is beyond my understanding.
I have now had to refund the buyer, he has been very patient.
No one will admit responsibility for the lost box.
I am getting tired of being pushed from one company to the other.
But WHO is actually legally responsible for the loss of the box ?
Parcel2Go or TNT ?
Who do I take to court for the full £ 70 that I have lost ?