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Found 2 results

  1. I am a small independent skincare maker. I purchased the service of MyHermes to collect and deliver 4 parcels of wholesale skincare goods to a stockist, and 3 were lost. * 2 parcels had their last scan at the Hermes depot Jun 1st '18, and haven't been seen since. * 1 parcel made it to the destination OK. * 1 parcel was said to have been delivered but was never received, and at some point I was told the delivery scan happened on the other side of town to where the parcel was supposed to go. MyHermes say they've conducted multiple sweeps of the warehouse and can't find them, and have offered me £50 only as a 'good will gesture', which is insulting. I have taken the case through the small claims procedure and it’s been moved from different courts/online to court / different judges etc, and finally now there is a hearing date. I was hoping to settle this without a hearing as I don’t have a lawyer. Hermes claim as the contents is liquids they don’t cover them in their terms. I labelled the boxes as ‘Skincare’ and they took them anyway. And it’s beside the point what the contents were since the boxes were lost/stolen. I'm claiming for the wholesale price of these goods. The case is for around £4,600 including the court costs. I have to pay another £355 hearing fee now, on top of the few hundred I’ve already paid to make the small claims case. Do I continue? Can I go to a hearing without a lawyer and be successful? Do I have any chance? I’m just so sick of all this. I have only a few days (until the 8th March) to pay the hearing fee so I need to decide ASAP whether this is worth it. I would so so appreciate some help or support from someone who knows much more about this than me!
  2. Hi all, I sold a printer on Ebay. Just a normal large format computer printer. I used Parcel2Go parcel agent to arrange collection of the printer with TNT 24 hour overnight express service. Printer was collected from me on Wednesday 24 August by the TNT driver. Driver gave to me a signed receipt of collection on their standard TNT headed paper. The box should have been delivered to the buyer on Thursday 25 August. Three days later, Saturday, buyer contacts me to tell me that the printer has not been delivered. I go to Parcel2Go parcel tracking page, there is no tracking information for the box. I go to TNT web site tracking information, there is no tracking information for the box. Monday 29 August I contact Parcel2Go website live help about the missing box. Answer = TNT have advised us ... No goods. “What does ... No goods ...... mean” ? They don’t have tracking information on it. Parcel2Go tell me they will look into the problem and call me back the same day = They never did. Or the next day. Or the next. So I send email every day to Parcel2Go asking what is happening about their search for the missing box. I don’t receive an answer. I call on the phone to TNT customer service. They know about the missing box and it’s intended destination and the recipient’s name. Parcel2Go must have contacted them at TNT. But the woman at TNT would not discuss with me about the missing box any further. She directs me to go right back to Parcel2Go, telling me that it is their responsibility for the loss of the box. Parcel2Go direct me to fill in an online claim form and send it to them by email. I send claim form with all information about the missing box. Anyone who, like myself, has had previous experience with Parcel2Go claims, willl know that claims from them never resolve into any form of payment. One becomes stuck in an endless cycle of being asked to send all information about the box, over, and over again. Generally given the run-around until the claim period runs out, then one is informed that they should have sent the information about the box earlier. I will only receive their maximum limit of £ 50 if I am lucky with the claim. The TNT collection driver had obviously not scanned the bar-code on the delivery address label on the top of the box when he collected it, so all the information about the box never entered their system. So it is undoubtedly TNT’s fault that the box is lost. Now the box is drifting around in a TNT warehouse somewhere and no one can be bothered to find it. How can a box this size become lost ? It is not a small box at 650 x 470 x 450 mm deep. 15Kg. the box is not something that could be overlooked. The delivery address is plainly marked in large print on the top of the box, completely sealed under clear 50mm wide industrial sellotape. Why someone just cannot pick up the box and put it onto a relevant delivery van is beyond my understanding. I have now had to refund the buyer, he has been very patient. No one will admit responsibility for the lost box. I am getting tired of being pushed from one company to the other. But WHO is actually legally responsible for the loss of the box ? Parcel2Go or TNT ? Who do I take to court for the full £ 70 that I have lost ? Dave.
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