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Found 1 result

  1. I have a personal account with the coop bank, which I've been using to trade Bitcoins on localbitcoins.com. I recently had a trade of £1250, for about 7BTC. The buyer paid into my coop bank account, & the escrow was released for the bitcoins. A few days later I received an email from the coop's fraud department, saying the buyer's bank had claimed that the buyer hadn't received their Bitcoins, & they wanted the payment reversed. The coop froze my account (which had a balance of £250) & requested "proof of entitlement". I obtained screen-shots of the trade, proving the bitcoin was released, & attached them to an email. this occurred over a week ago, & I'd heard nothing back, so Yesterday I phoned the fraud dept. for an update. I had a conversation with a very impolite woman, who said "the evidence you've provided isn't sufficient, we require a signed receipt". I explained to her that the transaction is conducted online, with no physical meeting, so there is no signed receipt. She said "your account will be closed Tommorow if we don't receive adequate proof" - ? I did question the fact that she hasn't forwarded my proof to the other parties' bank, or seemingly done anything with it. She had no tangible answer for this. My issue now is, I want my £250.00 back. This bank is shocking, can anybody pls let me know the best way forward - surely I can demand the return of my funds?
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