Sorry for the title but I've had all I can take from Firstplus and their unprofessional staff now!!! We originally took out a loan in 2008, which was set-up through the now extinct "Loanmakers". We were told we had to have PPI and in our financial situation I couldn't argue it, although I did not want it. The details: Original cash loan amount: £38000 Original PPI loan amount : £5506.20 Original fees amount: £995.00 Original total loan amount: £44501.20 Original loan agreement date: 15/08/2008 Agreed loan term: 25 years and 0 months Annual interest rate was 8.6% and then went up 1% to 9.6% 15/8/2010. My original loan form shows: cash loan £38000 + PPI loan £5506.20 = total of £43506.20 Monthly repayments (x300): £308.17 + ppi £44.66 = £352.83 But at 9.6% I pay £380.12 per month. We called Firstplus in 2011 and tried to cancel and reclaim our PPI, they said that even though we pay them the loan was set-up by Loanmakers and not their problem, but if we kept the PPI for the 5 year term we'd get £5506.20 cash back. So, stupidly we did, and now they say that because it's a tailored loan, we do not get the cashback and we never made any calls ever to them!!!! Just as we expected a cheque for £5506!! So, today I called the FSCS, they are sending me out a claim form against loanmakers as they're no longer in business. Have I done the right thing? What happens when it gets sorted/refunded, how do I go about restructuring my loan and repayments with Firstplus when they will not play ball? How much money should I expect back or accept? Any help appreciated as I'm in unknown territory here!!! Kind regards Cliff J