I am a small independent skincare maker.
I purchased the service of MyHermes to collect and deliver 4 parcels of wholesale skincare goods to a stockist, and 3 were lost.
* 2 parcels had their last scan at the Hermes depot Jun 1st '18, and haven't been seen since.
* 1 parcel made it to the destination OK.
* 1 parcel was said to have been delivered but was never received, and at some point I was told the delivery scan happened on the other side of town to where the parcel was supposed to go.
MyHermes say they've conducted multiple sweeps of the warehouse and can't find them, and have offered me £50 only as a 'good will gesture', which is insulting.
I have taken the case through the small claims procedure and it’s been moved from different courts/online to court / different judges etc, and finally now there is a hearing date.
I was hoping to settle this without a hearing as I don’t have a lawyer.
Hermes claim as the contents is liquids they don’t cover them in their terms.
I labelled the boxes as ‘Skincare’ and they took them anyway. And it’s beside the point what the contents were since the boxes were lost/stolen.
I'm claiming for the wholesale price of these goods. The case is for around £4,600 including the court costs.
I have to pay another £355 hearing fee now, on top of the few hundred I’ve already paid to make the small claims case.
Do I continue? Can I go to a hearing without a lawyer and be successful?
Do I have any chance? I’m just so sick of all this.
I have only a few days (until the 8th March) to pay the hearing fee so I need to decide ASAP whether this is worth it.
I would so so appreciate some help or support from someone who knows much more about this than me!