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Hi All, I am hoping that someone out there can shed some light on the rights and regulations governing tenants and letting agents in the UK. In addition, if either party (in my case the letting agent) is not complying with the contract and UK governing law, what action can be taken? I am not currently looking to take formal legal action against the letting agent concerned, merely escalate the matter so that this situation can in some way be resolved without any further frustration and negativity. I can provide more details if necessary, but for the timebeing here are a few key points: No inventory taken (furnished unit) - Agent notified - No action No notification of visits to the property (24hrs written notice or other) by the Landlord or Agent Access to the property provided to contractors by Landlord without prior notification or agreement (24hrs written notice or other) Faulty appliances and household services only attended to after several months following various written requests Formal written correspondence regarding the above (the 4th or 5th letter sent to the Agent) results in a response from the Agent which is personal and unprofessional (this is their first acknowledgement and response to any of my letters relating to the matters noted above). Following the repair and replacement of various appliances and similar, which were found to be faulty on occupation of the unit, the Agent sends further inappropriate correspondence in his and the Landlord's defence. Regardess of the circumstances the Agent now threatens to give defamatory references to any prospective letting agents whose services I may wish to make use of in the future. In addition, the Agent involved will not provide the details of the Company Directors or Shareholders and they are not registered with any governing body. Any advice / comments are welcome.