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Taken from the FCA website. http://www.fca.org.uk/news/payday-firm-dollar-agrees-to-improve-lending-practices-and-refund-700000-to-its-customers Dollar, trading as The Money Shop, will repay interest and default charges to 6,247 customers. Due to a systems error they were given loans which breached Dollar's own lending critieria. Dollar operates in the UK under the trading names of Payday UK, Payday Express, The Money Shop and Ladder Loan