HI, I have also had a few (27000)problems with HB
I also set up a DMP to clear some old debts, these ammounted to around £3000.
After paying their extortionate fees to set up the program,I thought everything would get sorted out.
However, they decided that I owed the Department for Work and Pensions, £27018.11
how they came by this figure, I have no idea.
I called and told them I didn't owe that amount,
I called DWP and they confirmed this, and finally HB agreed.
8 months later,
I find they have been paying off this debt anyway.
I have never owed this sum,
I have told them this and had it confirmed by DWP
yet they have ignored this and continued paying over £800 to the DWP anyway.
after being on the phone all day,
I finally got then to agree that this debt was not mine, and the agreed to repay the outstanding £800.
After calling the DWP to reclaim my money,
I was told that the DWP has not recieved any money from them,
yet I have statements saying the opposite from HB.
I would like to know what I can do in this matter as they have also been taking £23 per month management fees to put me in this much debt,
I would also like to know how much damage they have cause to my credit score with thier mistakes
and if there is anything I can do to repair this damage.
(preferably by suing the **** out of HB!)
And suggestions are greatly appreciated