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Found 3 results

  1. Hello all, In 2007 I started the process of claiming back unfair charges with HSBC. I claimed that they owed me over £3000 and after a little discussion they made an offer of £1600 as full and final settlement. I decided to accept the offer and sent back their form agreeing to the terms. Now, at the same time I had become increasingly ill and was diagnosed with cancer. It was all very full on, within two weeks of the diagnosis I was in the hospital having a big op to remove the growths and there was partial organ removal, followed by a lot of recovering and medical treatments/physio and so on. It was all incredibly scary and stressful. Every day life took a back seat. With everything that was going on I actually forgot about the money - and I have no idea how as I wasn't in the best financial situation. I never received the money and I never heard from HSBC. I came across the letter recently and wondered if I should bother going back to HSBC to ask why the payment wasn't made, if they would make it now. I can't prove that I sent the letter, despite knowing that I would've sent it by recorded delivery. I have no receipt now and obviously can't prove it any other way. Should I bother contacting them or avoid being laughed out of the door? Many thanks for reading and any suggestions in advance.
  2. Hello to all, My wife and son are both registered disabled and in receipt of high rate dla for mobility and care. We recently travelled with Monarch on a package holiday booked via teletext and on the return journey despite paying for 4 extra leg room seats only 2 of use could have them and 2 were made to move, the stewardess took my details and said she would arrange a refund. She also advised me that as my wife and son were disabled we should not have actually paid for the extra leg room seats all we had to do was provide a letter from our GP confirming this was a need. I have recently had a quote for another holiday from Thomas Cook and their sales rep has said it is a legal requirement but I can not find for the life of me where this is laid down within the law. I mean to complain to Teletext and suggest under Sale Of Goods And Services Act 1982 their representative should have advised us off this option under their duty of care obligations and their duty to provide the correct information after all if it is a legal requirement then surely it is mis-selling if nothing else to take money for seats I do not have to pay for. My son is autistic, so the salesmen was fully aware of all the issues prior to completing the sale because otherwise it would be pointless and way too stressful to book a holiday and try and sort it out as we went along. Have I been taken advantage off ? Does anyone know the definitive answer and what legislation is relevant ? Regards, Sean
  3. Hello, I purchased a wingmirror online from a company and paid extra for the item to be custom sprayed to my car's colour, however the colour is correct but the part is for a different car. Their t&c's state that no refunds are given for custom items, so do I have a leg to stand on seeing as it's for a completely different car? They just used this as an excuse to not refund me. My bank can't do anything, nor can Paypal (surprise..) And so I was going to start with a SOGA template. Any other thoughts please? Cheers
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