Hi, I'll keep this as short as possible
I recently moved into a new house, it's got quite a big garden and part of it is on a slope. I decided it would be best to go for a "better" make and spend a bit more than I would normally have to get a lawnmower that was capable and going to last.
I went in to a local specialist supplier and told him the story and they suggested a Honda one at £600, somewhat reluctantly I did buy it.
Moving on a couple of months I noticed when cutting on the slope it was leaking fuel, so I called the supplier up and they said after hearing the fault to bring it in. After a week I collected it being told it had been repaired, but the job card was not available to say what had been done.
First cut, still leaking... called the next day, spoke to someone else, first question he asked was how steep is the slope, I gave him a guess and he instantly said, thats the problem, too steep. At this point I was fairly annoyed, said I had told them it was for cutting a slope when I bought it, again when I reported the fault and no one had ever asked how steep the slope was. He immediately got defensive and said he was putting the phone down because I was "just trying to blame them"
The one thing that I did read again were the instructions, and in very small print on the last english page is a one line that says to the effect do not cut on slopes more than 20Deg. I agree I should have read this before using it, but after being specific with the shop I unfortunately presumed they would know what they were talking about.
So the question is, I have spent £600 on a lawnmower that cannot do what I specified it should (verbally) do I have any recourse?