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  1. my parents ordered a sofa in October 2012, it was delivered on the 11.12.12. on delivery we called and made complaints about the finish etc, on the 19.12.2013 we put this in writing. We have been fobbed off with letters to-ing and throwing until june this year when we put them in court. The sofa is only over a year old and needs to be replaced. We had mediation arranged and I took a day off work, as it was at 11.30 am, when the mediator called she explained, and then when she called them they said they had no interest in mediation. great. I have had someone come to ins
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