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  1. Hi all, I'm new here so please be kind I pay a portion of a block buildings insurance policy for my leasehold maisonette. The premium is very high (£375 per unit), but until I get round to taking proper legal advice I will continue to pay it. On receipt of the latest demand, I requested a copy of the policy itself, to which I am entitled and which I have previously received. I called the managing agent, expressly said I was willing to pay, but wanted a copy of this first for my own records. The agent who deals with my property was on holiday, I was told a message would be passed on. 14 days later I had received nothing so called again and was told the same thing. On each occasion I made a note of the person I spoke to and the date. A further week or so passed and I received the policy copy. I then telephoned the agents to say I would be making payment by bank transfer within the week. I set up a payment that day to leave my bank seven days hence (today), and luckily took a printout of the payment instruction. This luckily also shows the payment was set up on 3rd July, and not today (10th) as a result of the second letter I received today, demanding the premium, along with a £120 'Initial Debt Collection Fee'. I am obviously outraged as at no point have I been unwilling to pay this charge; I've even telephoned THREE TIMES to say I would be paying it one I received a copy of the policy. I've emailed the company to say I believe this must be an oversight on their part and that this fee should be retracted, but have had no reply as yet and previous experience with this company leads me to believe they will dig their heels in and be as difficult as possible. The question therefore is, am I liable to pay this? As I understand it, only 'reasonable' administration costs can be charged. This is clearly far from reasonable in many respects, not least the fact that I have made every effort to secure the paperwork I wanted in order to pay it. On top of this, I've since discovered the director of the managing company is also an on/off director of the freeholding company. He's a piece of work so I don't want to get into a slanging match with him, but would like to know how strong my position is in refusing to pay this extra charge. Many thanks for your time...R.
  2. Crawley Borough Council allowed Rundles to charge £110 for waiting while debtor drew money from bank just after incurring a £500 late payment fee. "Bailiff charged me £110 for making him wait an hour" " Crawley Borough Council has said it believes the charge was "appropriate".
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