This Saturday 20/04 my girlfriend and I are off for a holiday of a lifetime to Disney World Orlando. I thought it'd be nice to book a single night in one of the Universal hotels, because of the perks with staying on site. Got a great deal at LastMinute.com £111.44 for the night. Brilliant. Fast forward to March this year and we had a change of heart, and felt it was a bit of a waste of money, considering we were already paying for a villa and that the £111 could be better used towards extras. Complying with the cancellation policy, I requested a refund and LastMinute were fairly quick at responding and proceeded to process the refund, informing me it would take 7-10days to process. That was easy and waited, had no refund, waited 7 days and then it suddenly dawned on me that I'd initially paid with a debit card from an account that in the meantime I've closed. Emailed LastMinute and informed them. With a lot of back and forth they claim that the refund has been processed and there's nothing they can do. I speak to my ex-bank who inform me that any transaction to a closed account would have bee rejected and have provided me with a statement showing the initial transaction and that in December the account was closed. So now both parties claim it's the others problem and that neither can do anything to help. I know it was initially my fault for not informing LastMinute.com but now £111 has just disappeared. TL;DR LastMinute refunded money to a closed back account, now money has vanished and I'm out of pocket.

I have just book a holiday with lastminute.com over the telephone and when I checked the payment summary the price was £500 more. I rang the customer service and asked why the price was different. Apparently that was the price I agreed on the phone. I have again the website for similar holiday and the price was similar to the original one I've got. The manager said that I agreed to the price 2x on the phone and that they can play back the recorded conversation we had. The total price of my holiday was £1,055.81 (flight, hotel, B&B for 5 nights in Barcelona for 2adults and 1 child for August) however, the payment summary was £1,555.81. I have asked a breakdown of the £1,555.81 which apparently they cannot provide. They will give back £100 as a consolation. Threfore, I will be paying £400 difference from my original holiday booking. I rang up the airline and gave me the total price I should pay for the flight reference number. When I again, discuss this with lastminute.com manager, he said that the price given to me by BA was irrelevant as I agreed to £1,555.81 on the phone. According to them, I can only cancel the hotel booking but not the flight as this is non-refundable. If I cancel the hotel booking, he said that I would receive only about £500-550 which means the price of my flight is between £900-950. How expensive for a return flight to Barcelona, for an economy class. As a customer, don't I have the right to demand for the breakdown. Can't they check the previous deals on their website. I just felt I had a bad experience with lastminute.com considering that this is the first used I used them for my holiday. I wanted to complain but to whom when I can feel that they are protecting their own staff. Please advise.