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I tried to make an appointment with a very large national chain of well known opticians who offer laser eye surgery. As I'm profoundly deaf with a speech impairment I use sign language to communicate. With something as important as my eyes I would like to get the full facts with regard to the options of having laser eye surgery. I asked for a BSL interpreter and they said they would contact head office and get back to me. They have come back to me and said that it's not something that they provide and I would be responsible for providing my own interpreter and advised it would cost approx £80 - £150 They suggested perhaps bringing in a family member or a friend to speak for me. The latter is not possible as I do not have any local family and my friends are also deaf and sign language users. Are they required to provide an interpreter under the Equality Act under reasonable adjustment for auxiliary aids and services? A pen and paper would not be reasonable adjustment for me as BSL (British Sign Language) is my first language and has a different grammatical structure to written English. This post is being written on my behalf by someone else. Any advice would be gratefully received.
My Sister worked in Germany as a self-employed riding trainer, paying all her taxes etc here. To cut a long story short she purchased a half-share in a horse with a horse-trader with a view to earning a share in commission when it was sold. It was indeed sold and my sister received commission in German currency which she paid into her English bank. Due to issues, the horse was returned and my sister re-paid the commission she was given back into a German account. Because of exchange rate, the commission converted back to German currency was less. She agreed with the trainer that she would care for the horse that was returned back in the UK. Cut to the day she was returning, under extreme stress he placed a letter in German in front of her demanding she sign it before she leaves. As my sister was due to board a ferry with a truck containing a horse and was severely stressed - she signed it. It was the first time in the four years they worked together that he had ever given her anything in German. He is now harassing her via social media - and it would be useful to know what sort of advice or protection she can expect. She assumes the content of the letter was regarding paying the costs of the horse while it was in England. Does English or German Law apply here? Appreciate any advice you might be able to help us with. Thanks Samantha