Shiply hit-and-miss I discovered. If you get the shaft from some 'cowboy' transporter/shipping company - you're really on your own. If you use Shipley DON'T USE THIS DELIVERY/TRANSPORTER 'lamillemiglia' (aka. Roberto) Shipley should get more involved in disputes and take some stand against customers getting [problem]med but their only concern is their cut. I paid them approx £69 to book a transporter (Italy to England) that looked like he had a good rep and the fact that the transporter 'lamillemiglia' (Roberto) STATED SPECIFICALLY IN HIS ADVERT THAT HE HAD £10,000 IN INSURANCE. (NOT for MY goods, I found out!) I paid £250 (not incl reservation fee) to Lamillemiglia. My moped arrived at my home when my partner was there, and when I got home that evening I saw it was very damaged! I sent him a text with photos and he replied, barely legible, saying he knew nothing and it was covered in a the van. There is no way it could have been as there was so much scratching/scraping and front and back fenders had small fold/dents like it had been placed somewhere where it had been squashed front and back. This happened during transit and the garage is quoting me £140 to repair it. The transport guy says IT IS NOT COVERED! This is extremely misleading and is made to give the customer a false sense of security! He said in an email "you never bubble wrapped it", then cast doubt regarding the fact the moped was in decent shape when it went in the van DESPITE it had just been serviced and part of the body painted by a body-work mechanic. Also before it was picked up - I emailed him a number of times and asked asked if there was anything I needed to provide. What responsible transporter doesn't tell you anything. ie. documents? self-pack? Company-packed? crate? etc. I even didn't complain when it took over 2 months to arrive as he said he had van issues (maybe an accident, as it was out of commission). My moped was kept in some storage facility for weeks therefore since my request for transport it took 3 months. Contractors that provide misleading information and damage shipper's goods should be investigated bu Shipley and banned from the Shiply site pending findings. I sent all this info to Shiply about my case, and they have said they I need to contact him and that they don't get involved. Shiply has a responsibility to NOT permit these 'cowboys' to continue to allow them clients and operate via their website. Lamillemiglia has washed his hands of any responsibility and hasn’t responded to my email regarding the quote from the body-work garage to repair the damages.