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Hi, hoping someone can help. I ordered a VR headset from Game for home delivery. They use Yodel so a few days later I received the usual notification that someone was on route. I apparently missed the delivery (and the next 2) even though I was home. I didn't receive a card through the letter box on any occasion but just email notification. After the 3rd attempt I went to collect the parcel at the depot. When I arrived home and opened the box, it was a cheese set! Totally random and obviously not from Game. Because I had my poorly baby with me, I didn't really look over the box but now I see it looks like someone could have taken the label off the original package and stuck it in this (there is a lot of brown tape!) I'm not sure what to do now, the headset was really expensive for me and is a Xmas gift for my autistic son. Think I will take the parcel into my closest Game store but I'm not sure what my rights are, will they say it is my fault for not checking when I collected from Yodel. Thank you in advance
Hi, I used MyHermes to return a parcel to Amazon. After the tracking hadn't updated for a week, I tweeted them to find out what was going on and got a reply that Amazon makes them wait 4 hours to accept delivery so they couldn't deliver it. They were going to return it to me. A few days later a parcel turned up that my wife signed for. On inspection, it isn't the one I sent out, but was also originally addressed to Amazon. It had a sticker slapped on it with my address, so it seems pretty obvious that the MyHermes agent had mixed these two parcels up. After a very frustrating run of messages back-and-fore where the customer service agents continually failed to grasp what had happened, they have eventually announced that they will give me £25 credit as compensation. The parcel I was returning contained goods worth £110. I also have someone else's parcel that MyHermes have said they will collect, but haven't done so. I don't have my refund from Amazon or the product I was returning. Any thoughts on where I go from here please? Thanks!
Train companies are being forced to offer commuters the cheapest rail fares possible, following criticism that passengers can pay an excess of £100 when purchasing tickets at self-service machines instead of paying at a ticket counter. The changes, which are expected to be implemented by March, are aimed at ending the anomaly in prices available at the counter, where staff have access to a complex database of fares, discounts and promotions, and the more limited options in a self-service machines. Some machines have been found to promote expensive fares, bury cheaper options and do not apply discounts for groups or families, leading to a difference in train prices of up to £100, according to the Daily Telegraph. As a first step, they must label all self-service machines by March to warn passengers they could save money by using the counter service. http://www.independent.co.uk/news/uk/home-news/rail-bosses-told-to-show-passengers-how-to-get-cheapest-tickets-9952838.html