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Hi All i own a vw passat '02 and i recently had some work carried out by Kwik Fit in Canterbury as i have recently moved there to study at University. I took my car in to their service centre on the wincheap road to have the front drivers side wheel bearing replaced. They said they could carry out the work the same day and that they would telephone me when the car was ready. I eventually phoned them several hours later to be told that they could not get the part until the next day but that they had already dismantled the car and so i could not have the vehicle back. This was an inconvenience but these things happen sometimes. I collected the car the next day and went on my way. After a week or so i noticed that my ABS was kicking in when it wasn't needed and the next day both the ABS and Traction Control lights came on. I took the car to my local independent garage (now being back in the midlands for the summer!) who i know and trust. They told me that the reason the lights were on was because the cable from the sensor for the ABS etc had not been put back properly and had been rubbing on the wheel and so had to be replaced. This work was carried out by my local garage with a very minimal labour fee and i accepted that i had made a bad choice but it was now resolved. A couple of weeks later however, the lights return! So i took the car back to my local garage who, after taking the front right assembly apart discover that the wheel bearing was fitted incorrectly and so the sensor was not working! I am hopefully getting my car back today but it has cost me somewhere in the region of £600 (estimating the most recent bill) to have a wheel bearing changed on a car worth little more than double that! Has anybody had a similar experience and what is the best way to proceed swiftly from here? I am student working part-time and this has crippled me! Thanks

I had front and back disks and pads replaced on my Grand Cherokee by Kwik-Fit on 14th May 2013. It was done at the Crawley, County Oak brank. I was charged over £500 for the job. Last night, 18th May 2013, with my two children, wife and I in the car, we had just started off on the motorway, travelling at aprox 60 miles an hour, when we smelt a horrible burning smell. We immediately got of the motorway, stopped, jumped out to have a look and found the rear passenger side wheel glowing red and the tyre smouldering. Luckily, we have a couple of drums of water in the car and dowsed the wheel to cool it down and then called the AA. The AA arrived some hours latter, but even after this time the AA man could still smell the horrible buring smell. He checked the car and confirmed the fault was rubbing break pads, which had caused friction. In the words of the AA man "Kwik-Fit have messed up the job and your lucky to be alive". The AA man pointed out the the smouldering trye was on the same side of the car as both the petrol and LPG tank and if we had not have stopped and had the water to dowse the wheel, from the heat damage he could see, the tyre would have burst into flames and potentially ignited the fuel and LPG. He also explained that the tyre was only moments from failling due to the heat and this could have caused the car to crash if travelling at speed on a motorway.