My relation has recently had there Motability vehicle tyres replaced at Kwik Fit.
Kwik Fit is the company Motability use for tyre work.
All Motability vehicles tryes that are replaced, particular front tyres, are to include necessary tracking / alignment checks and adjustment. this is a mandatory operation and does not need prior Motability approval !
My concern is that some of the Kwik Fit locations are fobbing off Motability customers and Kwik Fit are also not inviting Motability customers to leave a review using TrustPilot, which is also against TrustPilot guidlines!
Here are the details of my relations complaint left on TrustPilot .....
Motability Customer - Anlaby Hull Depot
I have recently attended at the above location as a Motability customer to have my front tyres replaced and tracking adjusted.
I attempted to use the online booking system for Motability customers, unfortunately this was not working, so I telephoned the relevant number to make a booking.
I attended the booking in good time. On arrival I was greeted by Chris, he took my details and double checked my car, I explained to him that the tracking needs to be checked, I also showed him the safety sheet from Ford who had recommended this be done, he confirmed he would put this through the system for authorisation and see what Motability say.
My vehicle was completed within the hour, however the tracking was not completed, the Branch manager used the excuse that Motability had not authorised the work ! I was obviously concerned at this and I made contact with Motabilty personally to discuss this.
Motabilty took the trouble to call the depot. The kwik fit manager told them the tracking didn't need doing! Motabilty advised him of the agreement they have.
I immediately went back into the depot and spoke to the manager and his assistant. Who had blatantly lied to me as to avoid doing the work. However by this time they had changed what they had told me and also told me they hadn't put through the tracking request as it didn't need doing.
This is despite the depot seeing a safety sheet from Ford confirming the work needed doing, also any tracking work with new tyres involving Motability vehicles are now included.
A lot of heated words where exchanged. I was also extremely disappointed at the way in which the manager spoke to me and was virtually fronting up to me!
Once I was out of the depot and had simmered for a while I reported the matter to the Area Manager who took details and responded to me within a week and apologised.
I will not be attending back at this location and would strongly advise any Motability customers to exercise caution and ensure this depot and other kwik fit locations are carrying out work to Motability guidelines!
I hope this is of help.