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Hello, I'll try and keep this concise. Parents bought a pair (diamonds cut from the same rough stone) of wedding rings maybe 4 or so years ago. Last year my mother lost the diamond out of her ring, which was considered to be a manufacturing defect rather than accidental damage. After a bit of back and forth, jeweller agreed to replace the stone but this would detract from the idea of having 2 diamonds cut from the same stone. Some more back and forth and they agreed to replace the stones in both rings. About 9 months(!) after all this started, jeweller tells us they've lost the
Hello, I have a problem and I do not know what to do. Ten days ago my wife and I went to good jewellers and my wife tried on a ring that she liked. It was expensive and it was explained to us that although the stone had come from a secondhand source the setting and ring shank were new and that it had not been worn by anyone else. We thought that was alright and a price was agreed and the jeweller measured my wifes finger so that the shank of the ring could be resized. Jeweller said that he would call when ring was ready to collect and that it could be paid for then. Wife and I left sho