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  1. Hello, I'll try and keep this concise. Parents bought a pair (diamonds cut from the same rough stone) of wedding rings maybe 4 or so years ago. Last year my mother lost the diamond out of her ring, which was considered to be a manufacturing defect rather than accidental damage. After a bit of back and forth, jeweller agreed to replace the stone but this would detract from the idea of having 2 diamonds cut from the same stone. Some more back and forth and they agreed to replace the stones in both rings. About 9 months(!) after all this started, jeweller tells us they've lost the rings in transit. Frustrated to say the least and I'm sure I don't need to explain the sentimental value of these rings to my parents. We asked for money back and compensation (because it really has been an ordeal and a half going through all of this) because they don't want to re-invest in the same jeweller, but rather go elsewhere. Jeweller offered either the original cost of the rings (£600) plus £50 compensation, or £1200 in vouchers (the RRP) to spend in-store at the same place. They don't want to go for the latter option considering what I've mentioned in the previous paragraph, but £50 compensation is a bit of a joke, especially in light of their other offer. I have no idea where to go from here. I'd like to say my parents would be entirely reasonable to expect a greater amount, though I wouldn't want to put any number on that. So my question(s): would it be reasonable to pursue a greater amount of compensation and if so, how might we go about it? Any help would be much appreciated!
  2. Hello, I have a problem and I do not know what to do. Ten days ago my wife and I went to good jewellers and my wife tried on a ring that she liked. It was expensive and it was explained to us that although the stone had come from a secondhand source the setting and ring shank were new and that it had not been worn by anyone else. We thought that was alright and a price was agreed and the jeweller measured my wifes finger so that the shank of the ring could be resized. Jeweller said that he would call when ring was ready to collect and that it could be paid for then. Wife and I left shop happy. Jeweeler called week later saying ring was ready to collect. Wife went in today expecting to come out with new ring. However, the ring did not fit(it was far too tight) and the jeweller produced a cheap looking valuation certificate that described the ring as "secondhand". Wife asked for clarification about provence of ring but jeweller did not give clear answer. Jeweller tried to force wife to accept ring but my wife left shop without ring and did not pay for anything. Jeweller said he would resize ring(again) and that he would again call when ring ready to collect(again). My wife and I were alright with the stone being "secondhand" but now it would appear that the setting and the ring shank are also secondhand. My wife did not want a ring that had been worn by someone else and if she had would have gone to a store that dealt in secondhand jewellery. We feel that we were given wrong information about the ring when we agreed to buy it. Would we be in a position to reject the ring and refuse to purchase it? What advice has anyone got for this situation? Thank You
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