Showing results for tags 'ironing board'.
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Hi all, I would welcome the advice of other CAGGER's regarding a problem with an ironing board we purchased from a John Lewis store in 2010. After going through a number of cheaper ironing boards, we decided that the one own-branded item looked very sturdy and was built to last. Unfortunately not, though... it collapsed on me yesterday due to the weld joining the board to the legs completely failing. Here's the item: http://www.johnlewis.com/john-lewis-circles-ironing-board-l135-x-w46cm/p231402952 As you can see, it was not a cheap product. It's currently 80 GPB, we bought it for 75. I've called John Lewis to complain about it and that my expectations regarding the price and solid-looking construction have not been fulfilled. I had hoped that such an item would last longer than this. At the moment they are falling back on the 2 year guarantee, and as it is outside of that time, the most they would be willing to offer is store vouchers to the value of 35 GBP. They state that there have not been any other failures of this product, certainly within the same batch. Do you think this is a reasonable offer? I know that JL tends to be good when it comes to customer service, in some cases better than a lot of retailers out there, but I am still disappointed that such an expensive purchase has failed so soon. Thanks.
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